Service Desk Analyst

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials - including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. At Martin Marietta, we strive to work with the best and the brightest - those who have the potential to become our company's future leaders. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. To learn more about Martin Marietta and our ONE team, visit careersthatcrush.com . What to expect: As a Service Desk Analyst, you will work alongside a team of other analysts providing advanced support for internal and external customers' hardware and software issues. You will act as the intermediary and mentor for L1 analysts, working on their escalations and resolving or interfacing with other teams as needed. Excellent troubleshooting skills, a sense of urgency, and the ability to prioritize time with minimal supervision are a must. This position is based in San Diego, CA and will work four days per week in office, and one day remote. Responsibilities: "Go-To" resource for the Service Desk team while working closely with management on strategic goals, including knowledge management and special projects. Work closely with Senior Service Desk Analysts and escalation teams to help shape tier 1 support processes. Catch mistakes and information gaps in tickets to ensure high quality. Provide Tier-3 escalation support for Windows OS and Microsoft Office issues. Create, maintain and advise customers on file shares and security, including NTFS/DFS. Help create and maintain support processes for all areas of the business. Work in an on-call rotation. Skills and qualifications: 2 - 5 years of experience supporting a mixed environment of enterprise and non-standard applications. Strong communication and active listening skills. Strong troubleshooting and investigative skills. Intermediate competency with Windows OS, Active Directory, Citrix hosted applications, and ServiceNow. Preferences: Familiarity with Cisco phone provisioning. Familiarity with Citrix hosted applications. Experience with Active Directory and Kerberos. We offer a highly competitive benefits package, including: Medical, Dental and Vision coverage. Health Care Reimbursement account. Wellness Programs. Employee Assistance Program. PTO. 401(k) with Company matching. Pension. #J-18808-Ljbffr

Created: 2025-03-01