Senior Manager of Information Technology

Description Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you. At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care. Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.? While Innovista Health's main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US. This hybrid role, a blend of remote and onsite work, offers the chance to be part of our exciting journey towards a better, more efficient healthcare system. If you're based in the Oak Brook, IL area, we'd love to hear from you! JOB SUMMARY The Senior Manager of IT at Innovista Health Solutions is a hands-on technical leader responsible for managing and optimizing the organization's Azure cloud infrastructure, networking, telephony systems, call center technology, and ERP integrations. This role requires both deep technical expertise and leadership to ensure secure, high-performing IT operations while actively troubleshooting, configuring, and optimizing cloud and network environments. The Senior Manager will work closely with internal teams and vendors to implement, maintain, and enhance IT solutions, driving Azure cloud migrations, network security, VoIP telephony, and call center optimizations to meet the organization's evolving needs. DUTIES AND RESPONSIBILITIES Azure Cloud Infrastructure Deploy, configure, and maintain Azure virtual machines (VMs), storage accounts, networking (VNets, NSGs, Load Balancers), and Azure Active Directory. Monitor and optimize Azure performance, cost, and security using Azure Monitor, Log Analytics, and Cost Management. Manage identity and access using Azure Active Directory (Azure AD), role-based access control (RBAC), and multifactor authentication (MFA). Implement security best practices, including Azure Security Center, Azure Sentinel (SIEM), and Defender for Cloud. Troubleshoot and optimize Azure networking issues, including ExpressRoute, VPN Gateway, and firewall configurations. Ensure business continuity by setting up Azure Site Recovery (ASR) and backup solutions. Network Infrastructure Configure, manage, and secure network devices, including firewalls, switches, routers, VPNs (site-to-site and remote access). Optimize and troubleshoot network performance issues, ensuring high availability for mission-critical applications. Implement network segmentation and Zero Trust security models to enhance cybersecurity. Telephony and Call Center Technology Manage and configure VoIP systems, including SIP trunking, cloud-based telephony. Optimize call routing, ACD, IVR, and CTI to improve call center performance and customer experience. Troubleshoot telephony issues, working directly with carriers, vendors, and in-house teams. Integrate call center systems with CRM, ERP, and cloud platforms for seamless business operations. Cybersecurity and Compliance Implement and enforce security policies for Azure, network infrastructure, and telephony systems. Ensure compliance with HIPAA, SOC 1, and other industry regulations. Monitor system security logs, investigate incidents, and mitigate risks using security tools. Develop and maintain disaster recovery (DR) and business continuity plans. Technical Support and Troubleshooting Provide Tier 3 support for Azure infrastructure, networking, and telephony issues. Work closely with internal teams to resolve escalated IT incidents and implement long-term solutions. Document and maintain system configurations, best practices, and troubleshooting procedures. Requirements 5-7 years of hands-on IT experience in Azure infrastructure, networking, telephony, and cloud migrations required. Hands-on experience with Azure IaaS, PaaS, Azure AD, Virtual Networks (VNets), VPN Gateways, Azure Storage, Azure Monitor, and Security Cente required. Strong expertise in firewalls, VPNs, load balancing, and network troubleshooting required. Experience with VoIP, SIP trunking, call center technologies required. 2+ years in a leadership or senior technical role, managing IT operations and projects required. Experience in healthcare IT or highly regulated industries is a plus. Microsoft Azure: Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), or similar preferred. Networking: CCNA, CCNP, or equivalent preferred. Security: CISSP, CompTIA Security+ preferred. Telephony: VoIP or telephony vendor certifications (Cisco, Avaya, or similar) preferred. BENEFITS: We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members. HEALTH & WELLBEING A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options Dental and vision coverage Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment) Employee Assistance Program Bereavement Leave (full time employees for the loss of an immediate family member) Paid Military Leave Benefits Discounts and perks on gym memberships, shopping, travel, recreation, and more FINANCIAL GROWTH A yearly discretionary bonus 401(k) with a company match Credit Union Banking alternative Wellness Rewards with Monetary Incentives Rewarding employee referral bonuses WORK/LIFE BALANCE Flexible schedule and work from home options for numerous roles Nine paid company holidays + Sick and Wellness Days + accrued PTO Commuter benefits Paid Parental Leave (up to 6 weeks, subject to applicable waiting period) JOB SATISFACTION & ADVANCEMENT Clear career advancement and growth pathways Continuous education opportunities and financial reimbursement* Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join Company-wide socials and gatherings "Dress for Your Day" policy Benefits may be subjected to an applicable waiting period. #J-18808-Ljbffr

Created: 2025-03-01