Director of Operations

Job Title: Regional Director of Operations Reports To: Senior Director of Operations Responsibilities and Duties: Labor and Human Resources Responsible for the management and coaching of all restaurant team members, coaching that team in maintaining Roberta's standards, and fostering team morale. Create staffing pars for each department and develop labor budgets for Owner approval Approve all staff schedules before they go live and review schedules each week to ensure any staff changes have been recorded and pars are being met. Identify and address any unnecessary overtime or spread of hours pay Maximize department efficiencies and reduce operational waste Address staff and guest concerns promptly and effectively. Including HR as necessary Make sure all staff is complying with health and safety restaurant regulations Menus and Cost of Goods Sold Manage and oversee kitchen teams to ensure COGS are within target percentages, with a focus on minimizing waste, excess purchases and inventory. Review all new menu items for accurate costing and profitability prior to submitting them for Owner approval. Develop a COGS budget to be presented to and approved by Owners Ensure timely inventory counts are performed with alcohol inventories completed on the 1st of each month. Service and Guest Experience Ensure Roberta's standards of service levels are maintained and exceeded consistently Make sure all Manager's are interacting with guests to assess satisfaction and meet expectations. Analyze guest feedback to continually improve service and exceed customer expectations. Oversee delivery platform databases to ensure menu accuracy and correct pricing that is aligned with our POS System Review and adjust delivery times to optimize efficiency, especially during peak periods. Continually review the cost of outside delivery programs and measure profitability versus an in-house delivery program Monitor voids, comps and discounts daily to make sure they are within acceptable limits and address any discrepancies Catering and Events Plan, coordinate and staff all mobile events ensuring profitability and high quality of service Research and source new opportunities for Roberta's with a goal of signing at least 3 new events per year with a minimum profitability goal of 25% Work with the Director of Catering to boost catering sales including holiday parties and corporate events. Continually explore opportunities that would allow for both indoor and offsite catering. Building and Departmental Supplies Monitor our system for reviewing and approving purchases of departmental and general supplies. Repairs, Maintenance and Cleanliness of Facilities Responsible for ensuring the cleanliness of all facilities, including sidewalks if applicable. This includes but is not limited to restaurant cleaning, yard maintenance, HVAC servicing, oven cleaning, pest control, trash removal, equipment maintenance and bathroom upkeep. Manage overnight cleaners and porters to maintain the cleanliness of a first-class restaurant. Ensure compliance with all DOH guidelines and requirements-Maintaining an "A" DOH grade. Coordinate with approved vendors for a repair quotes to be approved by Sr. Dir. of Ops Conduct regular inspections of the premises to ensure all maintenance and cleanliness are consistently performed Maintain and manage the schedule for all licenses and permits renewals as required Additional Responsibilities Work with Director of Service, HR, and Controller to create written Standard Operating Procedures for all departments. The SOPS should cover labor pars, scheduling, payroll, COGS percentages, recipes, DOH guidelines, ordering procedures, tip pooling and distribution, end of shift duties, and POS system updates Work with Controller to set-up and implement the Operations side of Restaurant 365 Coordinate with Creative Department for any graphics or marketing pieces required Continually seek and pursue new opportunities and strategies for growth of the business Maintain up to date Job Descriptions for all positions and communicate any updates to HR for approval. Performs other responsibilities as deemed necessary and appropriate, or as may be directed by owners for the benefit of the company Provide periodic coverage of all services at all locations Travel may be required with the approval of the owners Every effort has been made to keep your job responsibilities as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position.         

Created: 2025-02-28