Food and Beverage Manager

The Story Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip. Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life. Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails. With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings. Our dedicated staff ensures exceptional service from check-in to check-out, making your stay a seamless retreat into nature's beauty. The Food and Beverage Manager's primary job duties are to oversee the safe and efficient operation of the restaurant and other outlets where applicable (may include Lounge, Room Service, Banquets, etc.). This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel. He/She is also responsible for ensuring that health and safety standards are maintained at all times per state and federal regulations. This position provides training, support, and resources to the restaurant and banquet staff and closely coordinates and communicates with the Executive Chef on anticipated volumes, scheduled events, menus, etc. General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must be able to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.  We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Our Values embody:  Integrity: We are honest, genuine, and transparent in our interactions. Concern For Others: We care for each other and our guests. Collaboration: We value diversity and "come as you are" spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire, you must complete the I-9 form within the first three days of employment.  Essential Functions of the Job: Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team) Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.  Communicating effectively, both verbally and in writing (i.e., use appropriate language and display proper tone, attitude, and body language when communicating) Ability to understand and follow instructions as directed by supervisor/manager. Working Safely is a condition of employment. All employees must follow the safety policies.  Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources) Expectations of all Employees: Be polite, courteous, and helpful to all guests and coworkers. Display a positive "can do" attitude while maintaining a high level of professionalism consistent with company values. Acknowledge our guests with a smile and friendly "hello." Promptly attend to guest needs Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. Comply with guest privacy standards. Report to your supervisor or the MOD immediately all injuries occurring while on duty, no matter how minor . (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination) Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear) and neat in appearance. Complete work promptly and meet productivity standards/expectations.  Keep the work area clean, neat, and well-organized. Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)   Seek approval from management before working overtime (i.e., punching in early or staying beyond the scheduled shift)  Perform additional duties as assigned. Responsibilities Supervise restaurant, meeting/catering facilities, lounge, and all other applicable outlets. Create promotions and marketing programs to drive guests to the restaurant and/or other outlets as applicable. Develop programs, menus, promotions, and advertising to enhance sales, increase revenues, and drive guests to restaurants and outlets. Communicate with the Sales Dept. to facilitate effective and professional delivery of all meetings/banquet contracts. Support all FandB employees; must be able to perform responsibilities of all positions should unexpected volume or training be required. Prepare work schedules in accordance with forecasts, staffing guidelines, and labor productivity goals. Assure all beverage servers are properly trained in local and state beverage service laws and comply with Lark Hotels company beverage service policies and procedures. Responsible for financial performance and GSTS goals as identified by Lark Hotels Enforce the hotel's cash handling policies and procedures Work with GM and Kitchen Management to coordinate restaurant supply purchases; monitor and maintain inventory of supplies to prevent shortages. Participate in month-end inventory as needed. Participate in the daily operation of the restaurant/Bar. Ensure Room Service is provided accurately and promptly; be sure trays are retrieved daily and callbacks are completed. Receive guest feedback on the overall restaurant experience personally. Maintain high standards of cleanliness and décor at all times.                                                Assist GM and Kitchen Management by controlling costs i.e. limit waste, breakage, and theft and minimize comps; conduct price shopping and labor management. Safety Responsibilities Prior to employees commencing their job duties, provide department/position-specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required.  For example: If responsible for Kitchen or Food and Beverage staff, ensure that any hotel employees who will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use. If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, and use of chemicals. Promote the company's Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns. (Lark Standards) Manager Responsibilities and Expectations:  Support the hotel in achieving high-performance levels in service and profitability.  Hold self and others accountable for achieving results. Support a culture that promotes high employee morale and performance. Provide strong leadership, and motivate staff to reflect a high level of enthusiasm and guest satisfaction.  Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)   Effectively coach, motivate, lead, and resolve employee concerns by timely communicating ongoing positive and constructive feedback. Keep timely and accurate documentation via performance log, attendance record, and corrective action form. ( Must partner with HR on all "involuntary" terminations. ) Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll. Interview, select, train, and orient employees per Lark's process and procedures.  Set and adjust the rates of pay and status for direct reports (i.e., Full Time, Part Time, etc.)  Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy) Review daily Time and Attendance punches in payroll. (Capture reasons for being tardy or absent.)  Review and maintain timely and accurate "status" of employees for benefit plans, i.e., Full Time, Part Time and Terminations Train team how to punch in, out, and transfer departments (holds employees accountable) Aggressively manage workers' compensation claims (partners with GM/HR as needed) Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc. Attend and participate in Department Manager meetings to foster open lines of communication. Participate in the annual budgeting process and effectively manage department expenses in line with the budget. Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures) Use technology effectively to maximize productivity and efficiency     Embrace change, innovation, and creativity    Skills Required Leadership: Ability to effectively motivate, mentor, coach and counsel others to perform well (including appropriate documentation). People Skills: Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy. Communication Skills: Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.) Problem-Solving and Analytical Skills: Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve. Identify, recommend, and implement best practices. Judgment and Discretion: Appropriately manage confidential and sensitive information; maintain confidentiality. Organizational and Time Management Skills: Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision. Attention to Detail: Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks. Computer skills/ Technology: Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.      Experience / Education: A minimum of 5 years related work experience required; management or previous supervisory experience preferred; college degree or equivalent combination of education and work experience; Serve-Safe Certification; TIPS certification Performance Measurement: On-going feedback from supervisor, attendance, productivity, feedback from staff, guest comments, and scores. Physical Demands: Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employee Acknowledgement: I have received a copy of this job description, and have read and understand the expectations and responsibilities. I understand that if I need reasonable accommodation to perform these job duties, I am to speak with my manager or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned. Lark Hotels is a premium hotel development and management company with a portfolio of 50+ experience-focused lifestyle hotels and restaurants in high-profile destinations in the Northeast, as well as in Florida, North Carolina, Texas and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021. The company is now poised for even more expansion down the East Coast and throughout the U.S. with a number of new brands, innovative properties, and inspiring designs in development. For information, visit larkhotels.com.

Created: 2025-02-26