Senior Product Manager - Payments

QualificationsBA/BS in Marketing, Business, Design or Engineering8+ years of experience in digital product management, preferably in a digital SAAS business5+ years of experience leading payment optimization initiatives and launching new payment methods across various geographiesDeep understanding of domestic and international payment options, including cards, direct debits, alternate payment methods, and payment gateways in a recurring business environmentDemonstrated ability to analyze payments data from various sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias to action and experimentationResponsibilitiesDevelop the payments product strategy and roadmapShape the roadmap by leveraging the right mix of payment methods for DocuSign's global customer baseLink objectives to business metrics such as revenue, operational efficiency, cost, customer acquisition, expansion, and retentionCommunicate regularly with senior leadership on product design, feasibility, business case, QBRs, and improvement areasImpact the end-to-end flows for payment from acquisition to settlement, reconciliation, including refunds and chargebacksDocument clear requirements and use cases for engineering and UX, and drive product initiatives from concept to launchUtilize data analytics and metrics to assess product performance and make data-driven decisionsMonitor KPIs related to payment success, passive churn, conversion, and other relevant metricsPartner with Data and Experimentation teams to drive A/B tests worldwide to optimize payment experiencesMinimum 2 days per week in-office expectationBenefitsPaid Time Off: earned time off and paid company holidays based on regionPaid Parental Leave: up to six months off with your child after birth, adoption, or foster care placementFull Health Benefits Plans: options for 100% employer-paid health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses, and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events#J-18808-Ljbffr

Created: 2025-02-24