Engagement Manager, Government and Public Sector - ...

About the Team The Engagement Management team ensures the successful post-sales deployment and value realization of ChatGPT for customers across industries. Engagement Managers collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. As an Engagement Manager focused on our public sector customers, you'll help government entities transform their operations by adopting solutions that make use of our newest, most exciting models. About the Role We are seeking an Engagement Manager to lead strategic implementations, drive adoption, and maximize the value of ChatGPT Enterprise for our public sector customers. You will be responsible for understanding the unique needs of public sector customers and delivering an excellent customer experience. Success will be measured by customer activation and adoption, ongoing value realization, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams. This role will be remote in Washington, DC. Travel to and working from customer sites is required for this role. In this role, you will: Guide government organizations through their unique adoption journey by providing change management expertise to maximize the impact of OpenAI solutions. Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success. Build and maintain strong relationships with key public sector customer stakeholders. Codify technical and AI adoption best practices, playbooks, guides, and FAQs specifically tailored to government customers based on interactions with public sector stakeholders. Gather and relay public sector customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning. Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management. You'll thrive in this role if you: Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations. Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes. Possess a deep understanding of public sector entities, including their missions, organizational structures, operations, and decision-making processes, to effectively address their unique needs and priorities. Exceptional presentation and communication skills, particularly when engaging with executives and leaders. Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize. Have a solid track record of delivering and scaling an exceptional customer experience. Are personally committed to fostering the safe and ethical evolution of AI. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. #J-18808-Ljbffr

Created: 2025-02-23