Account Director, Tier 1

Account Director, Tier 1Job SummaryThe client will transition to the Account Director when the customer is considered live and ramped. Account Directors are the primary point of contact for customers once their first use case is live and ramped. They are responsible for understanding customer needs, addressing concerns, and developing strategies to meet those needs. They quarterback the internal team to drive customer value and satisfaction.Key ResponsibilitiesClient Relationship Management: Build and maintain strong, long-lasting relationships with clients. Serve as the main point of contact, understanding their needs, and ensuring their expectations are met. Travel to clients for strategic partnershipsBuild and execute strategic plan for each client to increase revenue through existing and new solutionsRevenue Retention: Primarily responsible for NRRUpsell + Cross Sell: Secure net new ACV via upsell and cross sell opportunitiesRenewals: Monitor account renewals and work proactively to secure renewals on time, focus on price increases, added AGV, and up-selling additional products/services at time of renewalQBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plansOnboarding: Primary business contact during the implementation period to drive successful prioritization of projects and identify potential roadblocks. Ensure value from original sale is transferred to new contacts during onboarding.Forecasting & Accuracy: Responsible for forecasting contracted and live revenueQualifications and Experience:6+ years of Account Management6+ years in the Financial Services industryDetailed knowledge and experience in the Identity, Fraud and/or Authentication spaceMaintain and grow client relationships at the executive levelSet up and lead client meetingsStrong presentation and communication skillsPromote, maintain and enhance our cultural values of humility, passion, inclusion, and leadershipStrong passion for learning about our products and markets through in-house and external trainingExperience in high-growth/pre-IPO technology companiesThe anticipated salary range for this role is $145,000-$155,000 plus variable commission. The offered salary will be determined by the applicant's education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.#J-18808-Ljbffr

Created: 2025-02-22