Field Service Technician I (Charleston, South Carolina)...

As a member of Safran Seats, you contribute to providing over one million seats to airlines worldwide, ensuring superior quality, comfort, and innovation. Your role involves collaborating with a team to develop high-value solutions for passengers and crews. Safran is one of the few OEMs offering a comprehensive range of passenger seats, from economy to first class, allowing you to take pride in creating impressive seating options for various needs. (ATTENTION: THIS POSITION IS LOCATED IN CHARLESTON, SOUTH CAROLINA) Objective: The Field Service Technician I provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under direct supervision and reports to the OSS Manager on a daily basis. This position handles basic issues and problems, and refers more complex issues to higher-level technicians. 1. Main Function Responsibilities: A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft. B) Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given. C) Sustains a high-quality level of workmanship at all times. D) Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers. E) Maintain a good rapport with Air Framer personnel and customers. F) Follow Safran /Air Framer safety guidelines or processes established by the organization at all times. G) Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran. H) Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities. I) Attend Safran daily standup/tie-in meeting. J) Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year. K) Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis. L) Performs other duties as assigned.

Created: 2025-02-22