Key Account Manager

About Albea & the Product line that is recruiting Albéa is a world leader in beauty, personal care, oral care, pharmaceutical and food packaging. Albéa Gennevilliers is home to our global headquarters. Scope This position reports to Global Account Director in Beauty business unit. Main activities * Serve as the primary point of contact for our key customers, ensuring a strong understanding of their needs and expectations. * Build and maintain long-term relationships to drive client satisfaction and loyalty. * Regularly conduct client meetings to review performance, introduce new products, and identify business opportunities. * Develop and execute a strategic sales plan to achieve revenue and profitability goals. * Promote Albéa's innovative and sustainable tube packaging solutions, aligning with clients' CSR goals. * Stay updated on market trends, competitors, and industry developments to provide valuable insights to clients. * Collaborate with internal teams (R&D, design, and production) to develop customized solutions that meet client requirements. * Work closely with customer services, technical, and supply chain teams to ensure seamless execution of orders and projects. * Provide feedback from clients to internal teams to support product innovation and process improvements. * Monitor and report on sales performance, account status, and market activity. * Prepare regular forecasts, account plans, and business reviews to track progress against objectives. * Manage the needs of the customers in order to meet the objectives of the Company's business plans and strategy. Accountability including KPIs This position will be responsible for : * Revenue Growth * Business retention rate * Customer satisfaction and relationship development * New business/ expansion * Profitability * Timely adjustment of forecasts * Speed and effectiveness in addressing key account issues. Profile (Experience & qualifications) Education and experience : * Higher education with a specialization in Business develoment, negociation or a related field is preferred * Minimum 5 years of experience in B2B sales, account management, or a related role, preferably in the packaging or manufacturing industry. Knowledge / Technical skills required : * Excellent communication, negotiation, and presentation skills * Strategic thinking and problem-solving abilities * Pro-activity, strong level of engagement * Fluency in French and in English, a 3rd language is a plus * Proficiency in CRM software and Microsoft Office Suite * Ability to travel as required to meet clients and attend industry events. Leadership skills : * Create Value for All - Has a sense of service towards internal & external customers. * Win as One Team - Breaks silos. Actively supports and contributes to the success of other departments * Achieve Goals - Honors commitments. Finishes what s/he has started. Ensures customer satisfaction.

Created: 2025-02-21