Director of Enterprise Accounts

We're seeking a talented Director of Enterprise Accounts who embodies our values of resilience, execution focus, and mission-driven innovation. The ideal candidate isn't just a relationship manager they're a strategic partner who sees beyond traditional account management to understand the larger business and human impact of their work.About UsWaterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending America's multi-trillion dollar LTC cost curve.Our Team & CultureWe've built a high-performance team culture based on three core principles:Mission-Driven Excellence:We're deeply committed to transforming how families prepare for long-term care.Every team member genuinely believes in our mission and understands its importance.We prioritize work that drives meaningful impact for our customers and company.Be a Potato: Growth & Resilience:We embrace challenges and adapt quickly - like potatoes that grow under any circumstances.We make decisions swiftly while remaining thoughtful and open to iteration.We focus on execution and results rather than just effort, recognizing that input doesn't necessarily equal output.We value team members who show unlimited potential for growth and understanding.Radical Transparency & Support:We practice direct, honest communication while maintaining empathy and respect.Feedback flows freely in all directions - from intern to leadership and back.We begin meetings with brief check-ins to understand each other's context.We create safe spaces for vulnerability and authentic collaboration.We maintain high standards while supporting each other's growth and wellbeing.Our team comprises some of the brightest, most ambitious, playful, and friendly people you'll meet. You'll be working closely with our founding Waterlily team, including Lily, Evan, Job, and Tim, and have direct access to a support team in the Philippines.Job OverviewAs a key member of our leadership team reporting directly to our co-founder and COO, you will be tasked with building and leading the team responsible for scaling relationships with Fortune 100 insurance carriers, major financial advisory firms, insurance distributors, and long-term care providers. The goal will be to push beyond traditional account management by developing a world-class enterprise account organization that becomes a sought-after thought partner, bringing innovative insights and best practices to every interaction.Key ResponsibilitiesStrategic Relationship & Deployment Management: Build and maintain C-level relationships while managing complex implementations.Account Growth & Value Realization: Drive account expansion through strategic planning and consistent value delivery.Industry Expert Development: Become a recognized thought leader in the long-term care and insurance space.Process Innovation & Analytics: Create scalable account management processes and leverage technology.Executive Engagement & Stakeholder Alignment: Plan and execute high-impact executive meetings, presentations, and social engagements.Deployment Success Leadership: Drive customer satisfaction by ensuring successful implementation and adoption.Cross-functional Leadership: Coordinate effectively with internal teams to troubleshoot implementation challenges.Business Development & Impact Analysis: Identify and pursue strategic expansion opportunities.Performance Analytics & Optimization: Actively manage account health and deployment progress.Key Skills & Qualifications8-10+ years of enterprise account management experience, including 3-5 years of people management.Proven track record of managing and growing enterprise relationships with $10M+ in annual revenue.Experience building and scaling account management teams from early-stage to maturity.Deep experience navigating complex sales cycles and stakeholder relationships.Strong background in healthcare/insurance enterprise software implementations.Why Join Us?Backed by top VCs.Customers Love Us.Industry Giants Onboard.Direct Mentorship and Development from our Co-Founders.Growth Opportunities.Dynamic Environment.Impact.#J-18808-Ljbffr

Created: 2025-02-21