Financial Services Representative

The Financial Services Representative is responsible for Scheduling, Insurance Verification, estimating financial obligations, pre-registration, authorization, and pre-certification for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete within 24 hours after order receipt. The Financial Services Representative will assist patients with understanding their insurance options and collection patient financial responsibilities. The FSR will perform all functions in a courteous and respectful manner, advocating for the patient's best interest and wellbeing. The Financial Services Representative will be expected to meet specific performance key indicators as in Data integrity/Quality scores of no less than 98%, 100% of Point of Service Collection goals, Customer Service, Production, and appointment standards. * High degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis. * Consistently and accurately obtains and interpret the patient's insurance benefits and processes the ability communicate this information accurately to the patient and co-workers. * Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to patient. * Performs registration functions consistent with Federal, State, and Local regulatory agencies and Payer requirements, and organizational policies and procedures, including HIPAA, Privacy, and Security Regulations, as well as JCAHO. * Has thorough knowledge of CPT and ICD-10 coding. Education and Experience: * High School Diploma or equivalent required * Minimum 1 year related health care experience preferred * Complete EPIC Training Requirements

Created: 2025-02-17