Field Service Manager

JOB DESCRIPTION POSITION TITLE: Field Service Manager DEPARTMENT: Field Service LOCATION: Lee's Summit, MO REPORTS TO: Field Service Director DATE: 1/30/2025 _______________________________________________________________________________________ POSITION SUMMARY: Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Manager provides oversite for the field service group for maintenance/preventative maintenance/electrical and millwright-type functions. This includes knowledge of rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting. ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES: * Multi-tasking * Great communicator * General to advanced Windows based computer skills * Heavy construction experience preferred * Estimating experience preferred * Basic understanding of prints, CAD, drawings * Basic understanding of precision measurements * Basic understanding of electrical, including controls * Lead safety meetings * Scheduling for jobs, tasks, meetings * Request parts pricing * Communicating with vendors * Contract review * Create SOW, and T&C's * Contribute or provide training including task specific and safety * DOT regulated truck management experience preferred * Work across all branches, BU's, and segments * HR required tasks * Fleet management * Capex requests * Document submittals, controls, tracking * Coordinating calibrations on testing equipment * Equipment purchasing * PPE/Uniform management * Job/bid walks * Department Financial Responsibility * Departmental growth initiatives KNOWLEDGE/SKILLS/ABILITIES * Know how to read precision measuring devices, such as micrometers and calipers * Strong sense of urgency and keen attention to detail in aspects of the job * Able to understand what to wear for personal protection equipment, including a respirator as necessary * Ability to work overtime when needed * Ability to maintain an inventory of supplies carried on company supplied work truck * Strong time management skills and ability to handle multiple tasks * Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices * Ability to identify and resolve problems in a constructive and timely manner * Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings * Good communication skills with others by telephone, written documents or in person * Ability to interact with customers and co-workers and subordinates in a pleasant and professional manner REQUIREMENTS * High School or equivalent, with mechanical aptitude and skills * 5 years minimum of Field Service management with emphasis on rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required * Able to obtain MEC (Medical Examiner's Certificate) under DOT as a 'non-CDL' commercial motor vehicle driver * Maintain clean driving record * Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word * Willing to travel occasionally * Willing to take after-hour calls from Clients PHYSICAL DEMANDS/ENVIRONMENT * Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace * Ability to operate and read from computer/laptop monitor * See differences between colors, shades, and brightness * Must be able to lift to 50 lbs. occasionally * Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities * Fast-paced environment, subject to schedule and priority changes and short notice activity. * Willingness to visit wastewater environments as necessary to bid Field Service work * Classified as Safety Sensitive

Created: 2025-02-17