Senior Account Manager

Senior Account Manager Job Description: Responsible for the retention and growth of enterprise customer accounts. Evaluate multiple options to move each freight lane and consistently work with the teams to produce the low cost, high service choices to acquire as much freight as possible, through all service offerings. Help the customer understand the value of your personal effort to maintain and grow relationships. Win day to day opportunities as well as long term RFPs. Specific responsibilities include: * Build and maintain relationships with customers, offering solution(s) whether it be dedicated, intermodal; brokerage or PTI assets. * Scorecard Management (customer's and internal) * RFP Management * Conduct MBRs and QBRs * Meet or exceed metrics for call volume; CRM activity; Account Growth/Volume; opportunities worked and profitability * Gain familiarity with PTIs freight network and build volume to support needs * Actively work all assigned accounts * Ability to travel * Occasional weekend and evening coverage, as customer needs arise Skills Required for Success: * Team player * Interpersonal skills * Problem solving * Communication * Organization * Analytical skills * Decision making * Negotiation * Critical Thinking Work lifestyle you will experience: * Values-based culture: Commitment to Safety and Create a Great Place to Work. * We are collaborative with a culture of innovation, nimbleness, and the drive to succeed. * Generous work/life balance, family first mindset. * Decision making from the bottom up not the top down. * Continual development training to enhance your current skill set both soft and technical. * Ability to work with others within the company on projects that enhance our work experience. Education and experience requirements: * Associate or Bachelor degree preferred * 3-5 years of customer service required * Sales experience preferred * Transportation experience in Dedicated, OTR, Intermodal and or Brokerage operations preferred Total rewards package to include: * Medical, Dental, Vision * Short & Long Term Disability & Company Paid Life Insurance * HSA compatible medical insurance plan. * Generous PTO policy and paid holidays * On-Site health clinic at certain locations free to our employees and tax dependents * 401k with up to 3% match (after 6 months of employment) * Bonus potential

Created: 2025-02-17