Mobile Expert, Store-in-Store

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Mobile Experts, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Experts excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Experts exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities: Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and assist customers in utilizing the T-Mobile app for wireless needs. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to properly onboard customers and perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity in your location. Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing. Education: High School Diploma/GED (Required) Work Experience: 30 days T-Mobile Mobile Associate experience (Required) 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred) Knowledge, Skills and Abilities: Passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals. (Required) Desire to be part of the T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices. (Required) Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.50 Annualized Incentive Target: $18,000 Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! We cover all bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Never stop growing! By applying for this career opportunity, you're living our values while investing in your career growth - and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to any protected status. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing #J-18808-Ljbffr

Created: 2025-02-17