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Title: Automotive Operations Specialist - Jackson, MS Location: Jackson, MS, US Date: Feb 11, 2025 Job Type: Full-time with Benefits Who We Are For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Key Responsibilities: Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement. Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives. Monitor dealer progress between support actions, providing ongoing feedback and support. Accurately document actions taken and provide recommendations from on-site support visits. Implement best practices in customer service and sales techniques to enhance the overall customer experience. Track and report key performance metrics, identifying areas for improvement and celebrating successes. Collaborate with dealership management to develop and implement action plans for continuous improvement. What you bring Proven experience in dealer or aftermarket automotive service operations. Strong coaching and mentoring skills with the ability to motivate and develop dealer staff. Excellent analytical skills to evaluate performance metrics and identify areas for improvement. Strong communication and interpersonal skills to build effective relationships with dealer staff and management. Ability to travel to dealer locations for on-site support and evaluations. Knowledge of dealer fixed operations and business objectives. Experience implementing customer service best practices and sales techniques. Ability to work independently and manage multiple priorities. Ability to leverage relationships to identify and sell the business case for change. Analyzing data from dealer financials and operational assessments to establish improvement action plans. Demonstrated proficiency with PC applications in a Windows environment. Ability to influence the sales personnel and technicians in the training processes and monitor the results. Bachelor's Degree (preferred). WORK ENVIRONMENT Have the ability to accommodate working from home office or remote location equally. You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting, the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience. Apply NOW!! #J-18808-Ljbffr

Created: 2025-02-17