Appliance Field Technician

At Hoffmann Brothers, we are committed to our mission of Improving Life in Every Home-for our customers, employees, and the communities we serve. For over 40 years, we have been a leader in HVAC, plumbing, electrical, and appliance repair for both residential and commercial properties in St. Louis-and now in Nashville, TN! As a recipient of multiple Top Workplace and industry awards, we prioritize taking care of our employees, ensuring they, in turn, provide the best service to our customers. Why Join Us? We offer a range of benefits, including: * Competitive Pay * 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Family * Paid Time Off - Starting Day 1 * 401(K) with 4% Company Match * A Supportive Work Environment and Healthy Work-Life Balance * Paid Training and Leadership Development Programs * Numerous Opportunities for Career Growth * And much more! Job Summary As an Appliance Service Professional at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution. Key Responsibilities * Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens. * Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises. * Disassemble appliances to inspect for wear, corrosion, or faulty components. * Tighten, align, clean, and lubricate appliance parts as needed. * Read schematics, wiring diagrams, and use diagnostic tools like multimeters. * Repair or replace defective components, including circuit boards, motors, belts, and heating elements. * Ensure compliance with regulations regarding the recovery and recycling of refrigerants. * Maintain a clean, well-stocked company vehicle. * Communicate effectively with customers and provide clear service explanations. * Utilize our Service Systems Process to manage service calls efficiently. Qualifications * Minimum of 5 years' experience in appliance repair and installation. * Strong customer service and communication skills. * Ability to adapt communication styles to ensure a great customer experience. * Strong organizational skills to document job details for future reference. * Willingness to collaborate, share knowledge, and continuously improve processes. * Ability to communicate with dispatchers to ensure accurate scheduling. * Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle. * Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices.

Created: 2025-02-16