Field Technician

Job Description: * SAP standard support, (Open and update SNOW tickets, Password reset process etc. / Macbook support , Windows Support enrollment , reset ) * SAP New Hire onboarding (onboarding new hires to SAP Hardware / MacBook's / Windows laptop / phones) * SAP Equipment Management (updating Equi records / return app etc. / Hardware support) * SAP printer support Required Skills: * 2 years of relevant years of local in country experience * Good oral and written communication skills in local language + English * Good interpersonal skills * Industry standard skills normally expected from an onsite support technician including: * ServiceNow ticket handling * Microsoft Windows and Apple operating system - all related issues * How-to assistance of End User assigned IT devices and software * Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.) * Perform basic HW support for Desktop & Laptop: * RAM upgrade * Keyboard exchange * SSD HD replacement * Assistance on Software related issues (Standard & Non-Standard) * Microsoft Office 365 suite * Software deployment * Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage * Smartphones & Portable Devices experiences for SIM handling and provisioning * Meeting room support (Audio and Video Equipment) * Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support) * Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc. * Stock management (incoming & outgoing IT goods) * End user training and education

Created: 2025-02-15