Overnight In Room Dinning Supervisor-Shift lead

Duties: "‚"‚"‚"‚"‚Oversee and support all operational aspects of the overnight shift, ensuring smooth service and guest satisfaction. "‚"‚"‚"‚"‚Act as the point of contact for guests, addressing any inquiries, concerns, or special requests. "‚"‚"‚"‚"‚Monitor and maintain service quality, ensuring all staff follow standard procedures. "‚"‚"‚"‚"‚Collaborate with other departments, including front desk and housekeeping, to ensure seamless guest experiences. "‚"‚"‚"‚"‚Maintain accurate records of overnight operations, incidents, and guest interactions. "‚"‚"‚"‚"‚Ensure compliance with health, safety, and service standards during late-night hours. "‚"‚"‚"‚"‚Handle any urgent guest issues or service recovery situations with professionalism. Order Taker / Reservationist Duties: "‚"‚"‚"‚"‚Take and process guest orders efficiently via phone, in-person, or digital platforms, ensuring accuracy and clarity. "‚"‚"‚"‚"‚Provide detailed information about menus, specials, and modifications based on dietary restrictions or guest preferences. "‚"‚"‚"‚"‚Coordinate with the kitchen and service teams to ensure timely order preparation and delivery. "‚"‚"‚"‚"‚Handle reservation inquiries, modifications, and cancellations in a professional manner. "‚"‚"‚"‚"‚Maintain an organized order-tracking system to prevent delays or errors. "‚"‚"‚"‚"‚Ensure that guests receive exceptional service, whether ordering room service or making reservations. Qualifications: "‚"‚"‚"‚"‚Previous experience in a supervisory or customer service role, preferably in hospitality or food service. "‚"‚"‚"‚"‚Strong communication skills, both verbal and written. "‚"‚"‚"‚"‚Ability to work independently and lead a team during overnight shifts. "‚"‚"‚"‚"‚Exceptional attention to detail and multitasking ability. "‚"‚"‚"‚"‚Proficiency in reservation, POS, or order management software. "‚"‚"‚"‚"‚Ability to handle high-pressure situations with professionalism and problem-solving skills. "‚"‚"‚"‚"‚Positive attitude and a genuine passion for guest satisfaction. "‚"‚"‚"‚"‚Flexibility to work overnight shifts, mornings, weekends, and holidays as needed. Compensation Details: Compensation: $27-$32 "¨Benefits and Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k Required Skills: "‚"‚"‚"‚"‚Exceptional customer service skills "‚"‚"‚"‚"‚Strong attention to detail "‚"‚"‚"‚"‚Effective multitasking abilities "‚"‚"‚"‚"‚Excellent verbal and written communication skills "‚"‚"‚"‚"‚Organizational and time management skills "‚"‚"‚"‚"‚Proficiency in reservation and order management systems "‚"‚"‚"‚"‚Ability to remain calm and professional under pressure "‚"‚"‚"‚"‚Strong problem-solving and decision-making skills "‚"‚"‚"‚"‚Team collaboration and leadership abilities "‚"‚"‚"‚"‚"‚•"‚"‚"‚"‚"‚Flexibility to adapt to changing work schedules and responsibilities

Created: 2025-02-15