Engineer, Field Support

The Company at a Glance Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother? Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. The Role at a Glance The Engineer, Field Support provides technical expertise to sales teams, channel partners, and end-user accounts. This position performs technical evaluations and provides assistance to the sales team in the development and deployment of Brother solutions, services and hardware. In addition, this role helps test and evaluate new hardware/software applications, solutions, and networking and trains the B2B sales force in those new applications. Lastly, this role provides tradeshow support when necessary, acting as the subject matter expert for technical/networking issues & questions. This position travels up to 90%. Key Duties & Responsibilities Technical Expertise & Hardware Repair * Perform technical evaluations in on-site visits with customers, with the goal of supporting development and deployment of Brother solutions, services, and hardware * Focus on driving flagship business with assessments and balance deployment * Assist in maintaining Commercial and Small-Mid Sized Business Sales with our non-retail channel partners in end-user accounts * Analyze and repair critical network, solution, and application issues to the customers' satisfaction * Travel with sales representatives in the field to national account locations to provide the appropriate level of sales support * Keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services Consultative Sales Strategy * Partner strategically (at corporate) with the sales force to support their consultative-sales efforts concerning analysis and repair of network, solution, and application issues * Collaborate with internal stakeholders to drive a team approach for solution-based selling across the business * Consult with copier dealer reps, Value-Added Resellers (VARs) and other channel partners to grow our sales and presence within their organization and our field Solution Testing, Development, and Training * Work with Marketing team to test and evaluate new hardware and software applications, solutions, and networking * Gather and report the customer voice and needs as part of the Product Life Cycle development process * Train and support the B2B Sales Force in implementation and new applications for solutions and current products Tradeshow Support * Support the B2B Sales Force at Trade Shows, Product Previews, and conferences to answer technical and networking questions Key Experience & Qualifications Education * Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field preferred Experience * Minimum 5 years a combination of relevant experience in the following areas: * Experience selling and configuring office equipment in many different networking environments * Experience performing Technical Customer Support, including supporting technical solutions for networking, software, and hardware * Experience working with a sales team, channel partners, and end-users directly both on site and via phone to evaluate and recommend resolutions to their needs Languages * Spanish- Required * English- Required Software/Technical Skills * Knowledge of Printer & Scanner networking and the "Computer Peripheral" area (Networked/Color/Mono Printer, FAX and MFC's) * Customer Relationship Software (Salesforce or similar) * Document Management Software * Knowledge of SAP software * Knowledge of Linux (drivers/installers) * Knowledge of Brother and competitive Printer/Fax/MFC product "Solutions & Networking" for Fortune 1,000-2,000 End-users * Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions Other Skills, Knowledge, & Abilities * Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential * Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams * Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services * Communication skills (verbal/written/interpersonal) Compensation & Schedule for This Role 90% travel #LI-Remote * The salary (or hiring) range for this position is $ 85,000.00 - $ 100,000.00 per year * Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data * This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives * Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at Benefits We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: Our Mission, Vision, & Culture Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: About Where We Work Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers. Links to Learn More To hear more about our business and culture, visit these helpful links: * Brother's Product Categories: * Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs): * Corporate Social Responsibility: * Work-Life and Flexibility: * Growth and Development: * Follow us on LinkedIn: Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.

Created: 2025-02-14