Safety, Security & Quality Assurance Deputy Division ...

Safety, Security & Quality Assurance Deputy Division Director King County Metro has an exciting opportunity for our next Safety, Security & Quality Assurance Deputy Division Director. This leadership role will contribute to improving processes, help the organization make data-driven decisions, and implement innovative initiatives and transformational policy and practice ensuring the success of the division support. This senior leader will report directly to the Division Director, complementing the director, coordinating internal workgroups, and leading support functions such as administrative, data, training, and base support functions. Applying Equity and social Justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles (ESJ) that exemplify shared values, behaviors, and practices to all aspects of the work. As a Deputy Director, Safety, Security & Quality Assurance you will: Drive Operational Excellence & Collaboration : Align day-to-day functions across the Safety, Security & Quality Assurance Division, break down silos, unite cross-functional teams, and foster a culture of transparency and accountability to achieve shared goals. Lead & Inspire Teams : Build strong, diverse leadership teams, cultivate a positive and inclusive workplace, instill vision and purpose, and promote open dialogue and morale across the organization. Strategically Align Programs & Services : Ensure new initiatives and existing lines of business work cohesively to maximize impact and support Metro's overarching goals. Measure & Optimize Performance : Develop and oversee key operational metrics, using data to evaluate progress, drive improvements, and ensure accountability. Implement Strategic Direction : Planning, process improvements, and policy initiatives, ensuring the division is aligned with Metro's long-term vision and strategic objectives. Strengthen Labor Partnerships : Collaborate with labor unions to resolve challenges, foster productive labor-management relations, and address issues through proactive and solutions-focused dialogue. Oversee Budget & Resource Allocation : Manage the SSQA Division's budget, strategically organizing resources to enhance programs, support planning efforts, and ensure financial sustainability. Advance the 2025-2030 Strategic Plan : Work closely with internal teams to keep the SSQA Strategic Plan on track, ensuring milestones and deadlines are met. Improve Business Systems & Decision-Making : Lead the development of new systems and processes that streamline operations, improve efficiency, and support data-driven decision-making. This is a high-impact leadership role that requires vision, adaptability, and a commitment to innovation, ensuring Metro's Safety, Security & Quality Assurance Division continues to serve and protect employees, passengers, and communities equitably and effectively. Experience, Qualifications, Knowledge, Skills We are seeking a dynamic and experienced leader with a strong operational background and a commitment to innovation, efficiency, and collaboration. The ideal candidate will bring: Proven Leadership in Operations & Service Adaptation: Experience leading operational functions and adapting products and services to effectively meet customer needs. Strong Financial Acumen : Expertise in developing, managing, and optimizing operating budgets, ensuring fiscal responsibility and alignment with organizational priorities. Commitment to Continuous Improvement : A track record of enhancing efficiency, effectiveness, and performance in alignment with strategic goals. Change Leadership & Trust Building : Demonstrated ability to navigate and lead teams through change, fostering transparency and building trust at all levels. Collaborative Relationship Management : A history of cultivating strong partnerships with internal teams, external stakeholders, and vendors to drive shared success. Data-Driven Decision Making : Proficiency in collecting, analyzing, and interpreting operational performance data to inform strategy and improvements. Courageous & Accountable Leadership : The ability to facilitate difficult conversations, create a culture of mutual accountability, and ensure teams are aligned in achieving goals. Expertise in Project & Financial Management : Proven ability to lead complex projects, oversee budgets, and manage resources effectively to achieve organizational goals. Knowledge of Transit Safety & Security : Experience in public transportation systems, safety protocols, security operations, and governance. Commitment to Equity & Inclusion : A strong track record of advancing diversity, equity, and inclusion initiatives with measurable, impactful outcomes. Political Acumen & Strategic Navigation : Skilled at operating within complex political environments, ensuring decisions align with organizational principles and values while driving positive change. Professional Certification : Possesses or can obtain Public Transportation Safety Certification Training Program (PTSCTP) certification within three (3) years. Strongly desired experience and qualifications include: Proven Change Leader : Skilled in driving organizational culture shifts that foster a healthier, more productive workplace. Safety & Security Expertise : Deep experience in managing safety and security programs, with a strong focus on frontline employee engagement. Growth-Oriented Mindset : Committed to continuous learning and professional development, both personally and for their teams. High Emotional Intelligence : Strong self-awareness, empathy, and active listening skills to navigate complex interpersonal dynamics. Transit Industry Experience : Background in large, multimodal transit agencies, adept at operating in politically sensitive and complex environments. Resilient & Adaptable : Thrives in dynamic, fast-paced settings, demonstrating agility in the face of ambiguity. Effective Communicator & Mediator : Excellent public speaking and conflict resolution skills, with the ability to convey complex concepts to diverse audiences. Core Competencies of this position include, but are not limited to: Customer-Centric Focus : Deep commitment to delivering exceptional customer experiences and prioritizing stakeholder needs. Inspiring Cross-Functional Leadership : Skilled at uniting and motivating teams, fostering a culture of collaboration, accountability, and high performance. Resilient Change Agent : Leads with strength, endurance, and integrity, inspiring action and navigating challenges with composure. Servant Leadership Approach : Leads with empathy, transparency, and a people-first mindset, building trust and engagement. Agile & Adaptive : Quickly learns, adapts, and thrives within complex organizational structures, effectively managing change and uncertainty. Management Expert Facilitator & Accountability Driver : Skilled in leading tough conversations, fostering alignment, and ensuring follow-through. People-Centered Leadership : Strong track record of managing teams, building high-performing groups, and effectively engaging diverse stakeholders. Results-Driven & Data-Informed : Committed to operational excellence through a strategic, metrics-based approach. Large-Scale Project & Budget Management : Experienced in overseeing complex initiatives, optimizing processes, and implementing impactful programs. Adaptive & Agile Operator : Quickly learns and navigates intricate internal structures, adjusting strategies to drive success. Strategic Problem-Solver : Breaks down organizational silos, balances labor relations, and manages competing priorities with clarity and focus. Financial Acumen : Deep understanding of operating budgets, from creation to management and execution. Systems Thinker : Approaches challenges holistically, ensuring seamless integration across functions and teams. Teamwork Trust Builder & Effective Communicator : Fosters strong relationships through approachability, emotional intelligence, and clear, open communication. Values-Driven Leadership : Acts with courage and integrity, consistently upholding King County Metro Transit's values of equity, inclusion, safety, and sustainability. Champion of Inclusion & Growth : Creates a respectful, inclusive culture that promotes team development, shared ownership, and continuous learning. Collaborative & Engaging Partner : Works seamlessly across teams and with external stakeholders to drive shared success. Transparent & Trustworthy Leader : Leads with honesty and accountability, building confidence and credibility at all levels. Team-Oriented & Supportive Colleague : Strengthens the organization by fostering collaboration, camaraderie, and collective success. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Truck Transportation #J-18808-Ljbffr

Created: 2025-02-14