Account Representative

Job Details Job Location: Williams and Fudge Inc - Rock Hill, SC Salary Range: Undisclosed Description Demonstrates comprehensive knowledge of Williams & Fudge, Inc.'s collection process and implements that knowledge consistently by following a daily work plan to organize and achieve goals in an efficient and timely manner. Models professional behavior and support for Williams & Fudge, Inc. in all aspects of work. Knows and adheres to all regulations of FDCPA and applicable collection laws of all states in which Williams & Fudge, Inc. provides collection services. Contacts and produces payments from consumers with consistently acceptable results, according to individual performance plan. Consistently requests Payment in Full (PIF) on first call or schedules workable payment arrangements on next contact if PIF. Proves unattainable Demonstrates consistently superior collections skills and results to fellow team member's accounts. Consistently produces or exceeds his or her share of the team collection goal each month. Recognizes degrees of urgency and importance among numerous client needs and manages workload accordingly. Accurately assesses what action is most appropriate on each call to help produce desired results and acts accordingly. Develops a complete and accurate consumer profile on each call and documents the collection software thoroughly including demographic and transactions. Utilizes all available automated tools to access and update client information. Demonstrates effective skip tracing judgments, techniques, and ethics in attempt to locate consumer. Accountable for compliance chains; promises to pay account follow up; review and follow up on broken agreements. Required to maintain compliance standards with regard to timely follow up and skip tracing on the necessary accounts. Complete Loan Consolidation applications for consumers who have consolidatable Student Loans and then track the progress of the consolidation. Recognizes when it is beneficial and appropriate to involve team leaders or other Williams & Fudge, Inc. associates to accomplish the work successfully. Must have the ability to receive constructive criticism. Practices collection techniques consistent with industry standards, legal standards, and client specifications. Demonstrates dignity, respect, assertiveness, and firmness in interactions with consumers, regardless of consumer behavior. Provides specific and understandable requests to support personnel when additional client information must be obtained in order to successfully collect. Complies with all Williams & Fudge, Inc. performance standards, policies, and procedures. Demonstrates dependability in attendance at work, missing work or altering work schedules only when unavoidable or in cases of urgent and important personal or family needs. Perform all other related work as assigned by supervisor. Qualifications LOCATION Location of this position is the Corporate Office in Rock Hill, SC EXPERIENCE Intermediate computer skills in the following areas: Internet usage, Debt Manager (DM) software; Campus Partner's; ECSI; VRMS; UAS; Paycom software; E-Mail; Google Government and Accurint Search. Additional knowledge is necessary in Word, Excel and Company Phone usage. EDUCATION Associate Degree (A.A) or equivalent from two-year College or technical school; or three to six months related experience and or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving concrete (real or tangible) variables in standardized situations. Must come to work mentally prepared for emotional challenges and the ability to work in a constant state of alertness and safe manner. OTHER SKILLS AND ABILITIES Working knowledge of word processing, database and spreadsheet software. Ability to operate office equipment, including computer, calculator, telephone, fax machine, printer and copy machine. CERTIFICATES, LICENSES, REGISTRATIONS Individuals must be able to pass the ACA Professional Collections certification and W& F Higher Education certification along with all other requirements mandated by company management. They must attend company educational training and seminars pertaining to their occupation. Also, they must be able to be licensed in the applicable states that W&F deem necessary. Americans with Disability Specifications Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Employee works inside the building and is not outside for any long periods of time. The noise level in the work environment is very low.

Created: 2025-02-14