Account Manager

Account Manager What We Need Corpay is currently looking to hire an Account Manager within our Lodging line of business and is located in Lexington, KY. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. This position requires the individual to be extremely detail oriented and enjoy working in a fast-paced environment. The Account Manager is expected to have a full and complete knowledge base on all their clients utilizing various reports to track trends, highly developed customer services skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. You will report directly to the Client Services Manager and regularly collaborates with various departments. How We Work As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing: * Assigned workspace in the Lexington, KY office * Company-issued equipment * Formal, hands-on training Role Responsibilities The responsibilities of the role will include: * Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and future * Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue * Working closely with all needed teams, both internally and externally * Driving account retention and growth of contract business through strong performance and relationships * Monitoring and managing accounts in accordance with any and all key metrics * Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s) * Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, including but not limited to Stat Pack, declined savings, and other similar reports based on client and company needs * Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client's industry * Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership * Traveling as necessary to meet the client's needs * Meeting deadlines for any monthly, quarterly, or yearly goals. * Responsible for all other duties assigned as needed Qualifications & Skills * College degree or 3-5 years of previous account management-related experience is required * Demonstrated strong ability to negotiate, teach others, and report on key metrics * Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy * Demonstrate a high focus on managing up on responsibilities * Highly skilled in consulting and communicating with customers * Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet * Demonstrated ability to problem solve at a high level through critical thinking * High level of professionalism and presentation skills * Demonstrates ability to learn and grow the depth of industry knowledge * Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service Benefits & Perks * Medical, Dental & Vision benefits available the 1st month after hire * Automatic enrollment into our 401k plan (subject to eligibility requirements) * Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time * Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) * Philanthropic support with both local and national organizations * Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-AG1 #LI-Onsite #INDOPS Other details * Job Family Account Management * Pay Type Salary * Employment Indicator Employee Apply Now * Lexington, KY, USA

Created: 2025-02-14