Front End Team Lead

Pay Range: $20.00 - $25.50 POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals. Provides daily direction to the associates within the department. Prepares to-do / Task lists. Executes all merchandising directives (e.g., "Top 25 list", "Extreme Savings" items) and maintains all plan-o-grams as set by the Corporate Office. Ensures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and Human Resources Manager in staffing the department with service-oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and provides input on performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate issues with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). Remains a Product Expert through ongoing product knowledge training; conducts product demos for the entire staff. Assists the GSM / DM with coordination of all Special Events; maintains pricing and UPC integrity; determines proper assortments; ensures accuracy of inventory; proper display, signing, and pricing of all advertised items. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, and maintaining a positive, harassment-free working environment for all associates. Provides a legendary experience for every customer by assisting customers in making buying decisions by:Identifying and evaluating customers' needs, Making product recommendations based on this analysis, Promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or equivalent Experience: 2 to 4 years in Retail Sales Supervisory experience is a plus KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills; ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Constantly stand and/or walk during shift Occasionally ascend or descend ladders, stairs, ramps, etc. Constantly communicate with others to exchange information Occasionally repeat motions that may include the wrists, hands, and/or fingers Occasionally operate machinery and/or power tools Occasionally operate motor vehicles or heavy equipment Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed) Occasionally work in tight and confined spaces Occasionally work in noisy environments INDEPENDENT JUDGEMENT: Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard #J-18808-Ljbffr

Created: 2025-02-14