AFTER HOURS Hospice Call Center RN (Mon thru Fri 5 PM ...

AFTER HOURS Hospice Call Center Triage RN with 15K New Hire Bonus, PENSION, 4 weeks vacation, 401K Retirement plan, Low cost Medical, Dental and visionThis Jobot Job is hosted by: Donna Gawroski-KusikAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $100,000 - $116,800 per yearA bit about us:A NYC Metro Healthcare organization with over 100+ years of success in the community offering several services including hospice and palliative care, rehabilitation, and skilled nursingWhy join us?$15,000 Sign on Bonus (depending on position) + 10% Shift Differential4 weeks Vacation8 company paid holidaysPENSION plan - Employer paid 100% at 5.75% of salary per yearEmployee Vesting at 5 year work anniversary403B Retirement plan thru Lincoln FinancialMedical, Dental and Vision coverage start 60 days after start dateMedical Coverage thru CIGNADental Coverage thru choice of Cigna PPO plan or AETNA DMO planVision coverage thru United HealthcareFREE Online RN to BSN and MSN degree programsDependent Tuition Reimbursement for clinical staffAnnual Tuition reimbursement $4,500529 College Savings planLOW cost medical, dental and vision coverage for employee and family membersFlexible spending AccountDependent Care FSAEmployee Assistance Program (EAP)Life Insurance policy at 2X your annual salary paid by employerShort term and Long-Term disability thru Mass MutualCommuter Benefits program for Transit and ParkingPet care discount 25% with participating ProvidersJob DetailsThe AFTER HOURS Hospice Call Center RN is responsible for the emergent triaging of calls received from patients and/or caretakers between 5 pm and 1 amfor the purpose of telephonically assessing their needs in order to treat emergent situations that have developedHospice Triage Call Center RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, "Goals of Care" based on the patient's and caretaker's needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient.Work Schedule:Monday thru Friday 5 PM to 1 AMResponsibilities:Telephonically assess the incoming calls to the On Call Center in order to effectively triage theemergent patient situations.Reviews at the beginning of the shift all information via email to the Hospice Call Center Inbox regardingchanges and relevant information received.Monitors NetSmart Task box hourly in order to dispatch on call visit staff and to ensure timely follow upand clinical coordination with the On Call Services Field RN.Places "Tuck-In" call for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triaged.Escalates appropriate calls/situations to AOC as needed.Provides telephonic intervention to patients based on the Plan of Care and "Goals of Care".Triages call received and includes thorough data collection of the complaint, presenting patient symptoms, and urgency of the situation.Telephonically assesses the situation for the physical, emotional, and psychosocial needs of the patient and caregivers.Upon completion of the telephonic assessment, the On Call Services Triage RN will determine thenecessity for a home visit.Places visit on the On Call Services Field RN's schedule and notifies the RN telephonically of the priorityof the visit within the existing scheduled patients.Coordinates and provides pertinent information to the On Call Services Field RN and other IDT membersPRN.Documents all findings and notifies other team members of changes made via NetSmart and EOS (End ofShift report) via email.Assesses the environment for safety within the constraints of telephonic assessment.Provides and documents teaching provided in NetSmart.Provides emotional support for both patient and their caretakers, especially during periods of severity ofillness or intensity of services as patient progresses along the hospice continuum.Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Created: 2025-02-13