Senior Vice President of Customer Success and Client ...

Senior Vice President of Customer Success and Client Services About the Company Fast-growing SaaS company IndustryInformation Technology and Services TypePrivately Held About the Role The Company is seeking a Senior Vice President of Customer Success and Client Services to lead and expand its CS function. The successful candidate will be responsible for building and executing a comprehensive playbook that drives retention and expansion revenue across various customer segments. This includes scaling and structuring the CS team, revising and developing processes, and documenting KPIs to enhance the post-sale customer journey. The role also involves fostering a culture of strong customer relationships and value realization, as well as collaborating with Sales, Product, Delivery, and Leadership to ensure a seamless customer experience. Applicants for the SVP of CS role at the company should have 10-15+ years' experience in customer success or client services, with a proven track record of leading and growing high-performing teams in a SaaS environment, particularly with enterprise customers. The ideal candidate will have a deep understanding of subscription businesses, including renewal models, and the ability to develop and analyze metrics-driven reporting. Strategic thinking, strong leadership, and exceptional client and people management skills are essential. The role requires excellent communication, presentation, and organizational skills, as well as the ability to inspire and manage change in a dynamic environment. Hiring Manager TitlePresident Travel PercentLess than 10% Functions General ManagementOperationsStrategy

Created: 2025-02-13