Customer Service Representative

Customer ServiceAdvantage Appliance Repair is a well-established and customer-focused appliance repair company. We specialize in providing fast, reliable, and professional repair services for all major household appliances. Our commitment to quality and customer satisfaction has made us a trusted name in the community.We are seeking an organized, proactive, and detail-oriented Customer Service Rep. to join our team in providing excellent customer service. This position requires strong communication skills, the ability to multitask, and a passion for creating an efficient and positive work environment.Job Responsibilities:-  Answer incoming calls, emails, SMS, and inquiries from customers promptly and professionally. -  Schedule and coordinate service appointments based on technician availability and customer preferences. -  Provide accurate and clear information about repair processes, timelines, and costs. -  Address customer concerns and complaints, ensuring a positive resolution. -  Escalate complex issues to management or the appropriate department as needed. -  Maintain and update customer records, service orders, and appointment schedules in the system. -  Process warranty claims and verify parts availability when required. -  Coordinate with the dispatch team to optimize technicians' schedules and minimize downtime. -  Assist with general office tasks as needed, such as filing, organizing, and inventory tracking. -  Contribute to a positive and professional work environment by supporting colleagues and upholding company values. Qualifications:- Previous experience in Customer Service, preferably in a service-oriented industry.- Strong organizational skills and attention to detail.- Excellent communication skills, both written and verbal.- Have strong soft skills and active listening skills.- Are self-motivated and eager to learn and lead.- Proficiency in Microsoft Office Suite (Word/Excel) and Google Workspace.- Ability to work independently and as part of a team.- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.- Experience with  Service Desk (SD) by Rossware.- Knowledge of the appliance repair industry and warranty coverage. Offered Benefits: Competitive Salary Health and dental insurance 401k with 3% company match Work-Life Balance  No weekends or holidays Paid time off (PTO) If you feel that you would be a match to join our team, apply today! This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

Created: 2025-02-13