Client Navigator-Level I

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Visit us at DescriptionPurpose of PositionUnder the professional supervision of the Associate Director of Mental Health Services performs various tasks in the preparation, service, and cleanup of patient meals. Follows established standards of sanitation and safety. Duties and Responsibilities:1. Ensures handheld tablets are operational prior to visiting patients and obtaining meal order selections.2. Greets patients: discusses and obtains their menu selections for the next day's meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients' choices in the system using a handheld tablet.3. Monitor patient's meal-time to ensure and facilitate any issues or complaints that arise.4. Checks patient's trays for allergens and special requests, proper reheating, and accuracy, ensuring all items on tray tickets are present, in keeping with their diet restrictions.5. Assesmbles and delivers late trays to all patient units as needed in a timely fashion. 6. Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.7. Effectively communicates and collaborates with patients, and the interdisciplinary team to solve any concerns regarding patient's understanding of menu selections through 1-1 or group sessions.8. Completes daily service satisfaction rounds and enters results of service into a computer program, such as Experience or a similar system.10. Hand out snacks and water to patients at scheduled times.11. Assists in groups with Activity Therapy and/or Peer Counselors.12. Assists with setting u and planning Special Events for patients on the units.13. Encourage patients being discharged to complete the Patient Satisfaction Survey. 14. Performs other tasks are needed.Minimum QualificationsAssignment Level I 1. High School diploma or GED; and 2. One (1) year of full-time customer service experience; and 3. Good written and oral English communication skills; and 4. Computer skills, including word processing, spread sheet and/or database software programsIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:Lincoln Medical & Mental Health CenterHuman Resources Department234 Eugenio Maria De Hostos Blvd, (East 149th Street),2nd Floor, AnnexBronx, NY 10451Attn: Recruitment UnitNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-10