Administrative Services Representative

* MAX HIRING SALARY FOR THIS POSITION IS: $37,822.00 * As of January 1, 2025, the new salary range will be $31,200-$49,340 Administrative Associate II (Working Title: Administrative Services Representative) NC Department of Administration Division of Surplus Position: 60014171 Recruitment Range: $31,200.00 - $37,822.00 This position is located at: 6501 Chapel Hill Road, Raleigh, NC 27607 Employment Incentives with NC State Government We value our employees and offer a variety of competitive and family-friendly benefits including: * 12 annual paid holidays * Health Insurance and Supplemental Benefits including Dental and Vision. * NC State Retirement Plan Click more about employee perks and benefits at Contact NCDOA and follow us on social media at Find tips on How to Apply and learn more about our agency here:  Join Our Team | NC DOA     Come Join Our Team!  The North Carolina Department of Administration is seeking applicants for an Administrative Associate II, working title: Administrative Services Representative, for our State Surplus Property division. This division offers surplus property received from state agencies and the University System to other state agencies in need, and/ or sells to qualifying non-profit organizations and the public. This position serves as an Administrative Services Representative at the front desk/counter of the Division of State Surplus Property. Key Responsibilities:   * Ensure work is being performed correctly, timely, and is adhering to all applicable policies, procedures, and laws. * Interpret and implement established policies, procedures, regulations, and laws for the disposition of surplus property statewide.  * Excellent customer service is a priority. This position has extensive public contact with program clientele, employees, other departments, and the citizens of NC.  * Provide services at the front desk by receiving payments, notarizing vehicle titles, ordering duplicate titles, processing default fees, and assisting customers. * Additional duties as assigned. Division/ Department Overview The Department of Administration serves as the business manager for North Carolina state government and provides leadership to state government agencies for the effective, efficient, economical and equitable delivery of services to the public. The department also provides assistance and services to several advocacy programs that serve diverse segments of the state's population that have traditionally been underserved. The agency's mission directs departmental efforts to: acquire, develop and maintain properties and facilities; create and operate an efficient system to purchase and dispose of goods and services to meet the needs of government agencies; provide excellent operational services to state employees; achieve fair and equitable opportunities and representation for various segments of the population that have special needs; and to provide administrative support to independent state government agencies.  QUALIFIED APPLICANTS MUST SUBMIT AN APPLICATION THAT CLEARLY REFLECTS WORK EXPERIENCE THAT DEMONSTRATES ALL OF THE FOLLOWING:      NOTE: "See Resume" is not acceptable to show work history. * Documented history of providing customer service including resolving customer issues positively while following up on customer service issues. * Proficient in Microsoft Office use as well as other office systems, tools, and equipment including use of a cash register and credit card machines.  * Retail or other experience in cash handling and receiving and recording payments.  * Documented experience of work-related attention to detail including the ability to maintain accurate clerical records, online and on paper, and to write legibly.  * Significant knowledge of office or work unit procedures, methods, and practices.  MANAGEMENT PREFERENCE: * Management prefers applicants with vehicle title experience * Well-developed interpersonal, communication, organizational, and mathematical skills.  * Able to prioritize tasks, and adaptable to sudden change in work assignments. * Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.  * Ability to record, compile, summarize, and perform basic analysis of data.  * Work functions must be performed accurately 100% of the time, as inaccuracies reflect upon the capability and integrity of the operation.  NECESSARY REQUIREMENTS: * Notary public certification or ability to become a notary public within 6 months of employment. Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE All applicants must complete and submit a State application for employment using the new NEOGOV Online Job Application System ( for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form.  Any information omitted from the application cannot be considered for qualifying credit.  Attached or incorporated resumes (including Text Resumes on application form) WILL NOT be used for screening for qualifying credit.   Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted.  Other attachments (except a DD-214 copy) will also be accepted, but not used in screening for qualifying credit.   Applicants are required to scan and attach a copy of their DD-214 (Form 4) or discharge orders if they wish to obtain veterans preference.   Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status".  It is not necessary to contact the Human Resources Office to check the status of an application. If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the DOA Human Resources Office.   CONTACT INFORMATION NC Department of Administration Human Resources Management Office Attn: Human Resources Specialist 325 N Salisbury Street Raleigh, NC  27699-1322 Phone: 984-236-0040 

Created: 2025-02-10