Field Service Supervisor

Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Our Field Service Supervisor plays a critical role in ensuring the team continues to be at the forefront of Field Operations at Flock Safety. As a Field Service Supervisor, you will mentor a group of Traveling Technicians, communicate wins and roadblocks, and set the pace and quality for your team. Flock is searching for a strong field technician with a track record of effective peer leadership and all-season exterior installation experience. Reporting to the Field Manager, the Field Service Supervisor will be responsible for the quality and consistency of the work our travel installation technicians deliver daily. They will supervise a team of travel technicians working cross-functionally with internal and external stakeholders to minimize the time it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware and maintain a world-class customer experience throughout the process. This role is a player/coach and carries similar physical and travel requirements as their supervised Installation Technicians. This role will have a direct impact on the success of the Field Operations team at Flock Safety. The Skillset How you'll make an impact: * Lead the 'tip of the spear' for Flock Safety Field Service. * Lead small teams (3-5) on large projects with tight deadlines, complex operational constraints, and high customer visibility. * Complete High touch, advanced pole installations, and bucket truck work as required. * Collaborate with Flight Field Manager to fill resource gaps nationwide by utilizing your team's resources (self-included). * Oversee and coordinate your team's onboarding, training, scheduling, resource availability, and travel arrangements. * Oversee and complete on-the-job training within your assigned team. * Develop and maintain a robust results-driven team #culture. * Steer a high-availability, rapid-response team through exponential growth and competing resource demands. * Communicate opportunities and recommendations for modification or improvements to processes to ensure optimum efficiency of the deployed company assets. * Perform any other duties as assigned. We're looking for people who: * Meet the job requirement of currently working as a Field Technician with Flock Safety and at a minimum of six months * Clean driving record going back three years, and ability to complete basic background checks and drug screenings. * This role requires you to be 21+ to rent a vehicle. * This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs. * Flock Safety technician familiar with multiple operating environments. * Experience leading and building teams. * Excellent judgment in customer relations and managing company resources. * Strong written and communication skills in order to communicate with all levels of management. * Strong problem-solving and critical-thinking skills. * Ability to work as a team member and interact with other departments. * Computer and mobile device proficiency, Google products specifically. * Experience operating man lifts and bucket trucks. * Comfortable working on and around ladders/heights. * Able to think on your feet and while using your hands. * Highly organized and intrinsically motivated. * Positive and professional demeanor. * Willingness to go outside your comfort zone when the situation requires it. Required Availability: M-F during daylight hours. Overtime is, at times, expected and required based on the particular market's ticket backlog and unique requirements. Start and end times will vary based on the time of year (solar-constrained) and the workload. Travel: Expect to travel weekly, Monday through Friday, at times including weekends, to perform installation activities across the US. Location: You must be located in one of the following cities or states: Kansas City, MO. Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. * The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. * The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. Salary & Equity In this role, you'll receive a starting salary of $60K - 75K as well as stock options The Perks Flexible PTO: We seriously mean it, plus 11 company holidays and your birthday off! ️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. Mental Health: All employees receive an annual subscription to Headspace. Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. Pet Insurance: We've partnered with Pumpkin to provide insurance for our employee's fur babies. ️Tools & Gear: Flock Safety branded uniforms, tools, and safety gear Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at careers@. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Created: 2025-02-09