Technical Services - Solutions Architect, ...

Technical Services - Solutions Architect, Infrastructure Magenium, 3025 Highland Parkway, Downers Grove, Illinois, United States of America Req #11495 Thursday, January 30, 2025 Technical Services - SOLUTIONS ARCHITECT, INFRASTRUCTURE Opportunity to work for 100% Employee-Owned Company. Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with integration of On Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years voice implementation experience. Response and Resolution You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. On-site customer implementations and willingness to travel. Working directly with Solutions Architect to build and deploy Teams Voice Solutions. Readiness You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Required Qualifications Product support experience or related work experience. Strong logical thinking & communication skills. Strong network and/or VoIP experience with underlying technologies such as: Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies. Experience working with Windows Server, Active Directory. Experience working with SBCs, Firewalls, and Direct Routing. Knowledge of Office 365 technologies - particularly Microsoft Teams, Intune, Entra. Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator / or MS-740 Troubleshooting Microsoft Teams. Skills: SIP Gateways ATAs Paging System PowerShell Preferred Qualifications: Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator / or MS-740 Troubleshooting Microsoft Teams. #J-18808-Ljbffr

Created: 2025-02-08