Food & Beverage Manager

POSITION OVERVIEW The Food and Beverage Manager at The Langham, Boston plays a key leadership role in ensuring exceptional guest experiences across all dining outlets. This position demands a strong grasp of luxury service standards, operational excellence, and financial acumen to uphold the prestige of The Langham brand. The ideal candidate is a dedicated hospitality professional with a passion for guest satisfaction, team development, and innovation in food and beverage operations. They lead by example, ensuring that every interaction reflects the elegance, sophistication, and personalized service expected in a luxury setting.   ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver exceptional service that upholds Forbes and AAA-Diamond standards, ensuring each guest enjoys a seamless and personalized dining experience. Proactively anticipate guest needs and preferences to enhance guest satisfaction and loyalty. Engage directly with guests, addressing concerns promptly and professionally, ensuring service recovery aligns with brand expectations. Supervise daily floor operations, maintaining an active presence during peak service hours. Support VIP guest recognition by coordinating special touches and unique dining experiences. Oversee the daily operations of all FandB outlets, ensuring smooth service flow, quality control, and adherence to brand standards. Monitor service efficiency and address bottlenecks in real-time to enhance productivity and guest satisfaction. Support revenue-generating initiatives by executing up-selling techniques, menu promotions, and guest engagement programs. Maintain compliance with health, safety, and sanitation regulations, ensuring all operations meet or exceed local and brand requirements. Assist in managing inventories, approving requisitions, and working with procurement to ensure optimal stock levels and minimal waste. Lead and supervise front-of-house teams, ensuring staff are well-trained in service excellence, menu knowledge, and hospitality standards. Conduct pre-shift meetings to align staff on daily priorities, service expectations, and operational goals. Provide on-the-floor coaching, performance feedback, and real-time corrective action to improve team performance. Facilitate training programs in collaboration with senior leadership to ensure consistent service excellence. Foster a positive and collaborative work environment, encouraging teamwork, accountability, and professional growth. Assist in payroll preparation, staff scheduling, and labor forecasting, ensuring operational efficiency and labor cost management. Support in conducting departmental meetings to align teams with service goals, procedural updates, and performance reviews. Ensure POS systems and menu pricing are accurately updated and reflect any seasonal or operational changes.   WORK ENVIRONMENT and PHYSICAL DEMANDS 85% floor management, ensuring real-time guest interactions, operational oversight, and seamless service execution. 15% administrative duties, including reporting, forecasting, scheduling, and team development. Ability to stand, walk, and move swiftly for extended periods in a fast-paced luxury environment. Must be able to lift and carry up to 25 lbs. as needed. Flexible schedule required, including evenings, weekends, and holidays, based on business needs.   SKILLS and QUALIFICATIONS Experience: Minimum 2 years in a leadership role within luxury hospitality, fine dining, or a Forbes Four- or Five-Star hotel environment. Education: Bachelor's degree in Hospitality, Business, or a related field preferred. Certifications: ServSafe, TIPS, or equivalent alcohol service certification required. Leadership: Proven ability to inspire, develop, and manage teams with a hands-on, guest-focused leadership style.

Created: 2025-02-07