Produce Department Supervisor

DescriptionPOSITION SUMMARY- The Produce Department Leader is responsible for all aspects of the department's operations, including maximizing sales and profits, optimizing staffing, working with HQMD, merchandise management, cleanliness of the work area and shop floor, and inventory efficiency.- To achieve the department's budget, Produce Department Leader oversees the cost-effective use of human resources as the company's assets, as well as goods, supplies, and equipment.- The Produce Department Leader ensures that the entire store is always providing customers with a pleasant time and place through the best possible service and a safe and secure store, based on the corporate principle of "The Customer Matters Most". ESSENTIAL DUTIES (responsibilities include, but are not limited to)Produce Department Leader oversees budgets in discussing with Store Manager, Assistant Store Manager, HQMD, etc. To achieve the budget, s/he will actively lead the team regarding internal policies, departmental revenues, expenses, customer satisfaction, inventory, and employee morale.Customer Service:• Establish the expectation of providing the highest level of personal conduct and customer service• Greets and interacts with customers in a courteous and professional manner• Observe customers and listen to their voices and thoughts to implement plans to improve customer service and satisfaction• Provide comfortable and enjoyable place for customers• Communicate effectively and in a friendly manner to solve problems with customers' requests and service complaints with a calm and listening attitudePersonnel Management:• Communicate with all the staffs at the store frequently on each working shift, and provide reassurance and motivate them• Supervise all employees training status, including Assistant Department Leader and Associates• Train, coach, and develop department members on new policies, procedures, and product knowledge• Prepares Performance Evaluations and counseling notices as required for direct reports• Creates and reviews department associates' timesheets for accuracy of hours, overtime, PSL, Holiday, PTO requests• Conducts weekly meetings with staff to communicate relevant information from meetings, sales flyers and upcoming promotions• Hold regular meetings with employees to share HQMD policies, store policies, etc.• Performs Corrective Actions with Store Manager as needed following established policiesProduct Management:• Supervise all the products are kept clean and in good condition• Ensures that products are handled, stocked, rotated, and merchandised• Analyze products trends such as sales, gross profit, unit price, and quantity• Reviews appropriate pricing of products and effective POPs and other promotional materials• Organizes and stocks properly per store's layouts, planograms and HQMD measures• Ability to use and teach all equipment and devices in the department• Practice and teach weighing, pricing, labeling, organizing, and rotating products according to company standards• Check the temperature of products to ensure freshness and qualityJOB DESCRIPTIONJob Description - Produce Section Leader Page 2 of 4• Report out-of-stocks and price discrepancies to Store Manager and Assistant Store Manager for resolution of the problem• Monitor and maintain inventory levels to avoid over/under stocking problems• Practice and teach ordering of products, trays, etc.• Checks product temperature frequently for damage or quality defects and follow established return procedures• Locate short lead time or low-quality items and record and dispose of them according to established procedures• Prepare reports on discards, losses, deficiencies, shoplifting, etc. and report to Store Manager and Assistant Store Manager• Promptly finalize POs and share with Store Manager, Assistant Store Manager and accounting team• Track product information and prepare inventory reports for submission to Store Manager and Assistant Store Manager• Prepare for the monthly physical inventory, and report to Store Manager and Assistant Store Manager for finalization• Maintain good communication with store management, employees, and suppliers/vendors• Attend department and all store meetings as assigned or as neededEquipment and Facility:• Ensure that all furniture, fixtures, and store operating facilities are company's assets and that they are used and stored in optimal conditions• Ensure that store work areas, food preparation areas, storage areas, etc. are organized, kept clean, and operated in accordance with company policiesCost Management:• Ensure that all expenses are being used to improve customer and employee satisfaction, and check their use regularly• Always consider the cost-benefit ratio of expenses and foresees the operation, and get an approval from upper management depending on the amountOperation and Maintenance:• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention• In cooperation with the Store Manager, manage store operations, including opening/closing store• Ensure the comfortable space around the department area, optimal management of refrigerators, freezers, and warehouses, and check facilities are maintained appropriately and kept in accordance with company's policy• Regularly check and analyze our competitors to improve our own store• Works various shifts, days or nights as assigned by Store Manager/Assistant Store Manager in accordance with the Company's business needs• Other tasks as assigned by Store Manager / Assistant Store Manager / Division ManagerADDITIONAL DUTIESCross Training:As a member of the company, s/he exemplifies teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities and is willing to be trained and step in when needed. This position will require you to perform additional tasks to assist overall store operations, up to and not limited to, cashier duties, ordering supplies, etcSafety, Loss Prevention and Procedural Compliance:• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel• Follow safety practices such as: washing hands, using a pair of gloves, wearing a clean uniform per shift, no jewelry to be worn at any time, wear hair covering, trim and clean fingernails often• Under the direction of immediate supervisor, administers IIPP Procedures, Safety Program and Procedures• Other job related tasks as instructed by supervisorsJOB DESCRIPTIONJob Description - Produce Section Leader Page 3 of 4• Assists immediate supervisor in Loss Prevention in curbing internal and external theft• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention• Complies with all Health Compliance and Produce Regulations• Complies with all OSHA requirementsRequirementsQUALIFICATIONSThe required qualifications are as follows:• You must be 18 or older to sell alcohol, use sharp knives, use ladders, scaffolds or their substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment• Must be able to use job related equipment such as knives, wrappers, scales, compactors, garbage disposals, hand trucks and pallet jack.• Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine• Able to deliver friendly, courteous, prompt customer service• Possess or willing to obtain a forklift operating license• Possess or willing to obtain a food handling certificate "Certified Food Safety Manager "or willing to attend company paid training and that the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position which it is required• Able to read, write, and do simple math problems• Able to interpret, understand and follow instructions• Ability to effectively communicate and respond to questions from the general public and management• Ability to interact with all levels of managementEDUCATION• Associate degree from a two-year College is preferred, but not required• A minimum of 3 to 5 years of work experience in a retail or grocery chain establishment also preferred, but not required• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of "can do" success• Strong operational skills with focus on great time management• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a grocery store highly desirableWORKING CONDITIONSProduce Department Leader duties are performed primarily in the sales and back door receiving area. A Produce Department Leader may be exposed to various temperature changes and work environments. Ability to withstand for long periods a working environment of 45 degrees F or more. Work includes eye-hand coordination, repetitive arm and hand movements, safe use of knives, along with frequent interaction with customers and other associatesSKILLS & PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.• Ability to stand for long periods of time, walk and move rapidly, bend, stoop, climb, twist, and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as scissors, knives, scales, handheld scanners/readers, pallet jacks and hand trucks.JOB DESCRIPTIONJob Description - Produce Section Leader Page 4 of 4• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights and measures. Ability to learn section policies and procedures.• Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties.

Created: 2025-02-06