Field Service Dispatcher

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America. Job Purpose A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters. What you will do... * Answer customer calls * Set work schedules for field mechanics * Prioritize, schedule and dispatch field service team across the Puget Sound * Determine the severity of service requests and how best to address them * Ensure mechanics account for their time and parts * Parts purchasing and ensuring timely repairs and work orders take place * Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field * Contact manufactures and outside vendors as necessary to complete repairs * Communicate with internal and external stakeholders providing updates on repairs and services * Other tasks, as assigned by management * Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike * Support all team members * Learn and follow all company procedures and protocols Requirements * High school or GED required * Proven track record with a minimum 3-5 years of experience within the heavy equipmentand/or construction markets preferred * Computer skills to support entering information into systems * Basic knowledge of Microsoft Word and Excel Programs * Must have good data entry skills * Must have strong understanding of the logistics pertaining to the market and heavyequipment movement knowledge * Prior Dispatch experience required * Ability to effectively work on multiple assignments in the fast-paced environment of theconstruction industry Skills * Strong interpersonal skills * Teamwork * Listening skills * Ability to communicate effectively and efficiently * Dependability * Attention to detail * Customer service focused * Excellent communication skills * Strong computer skills Req #: 61703 Pay Range: $21.00 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Created: 2025-02-05