Associate VP Digital Experience - Self-Service

Associate VP Digital Experience - Self-Service Location: Seattle, WA, United States Posted on: May 26, 2023 Profile Description:Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Digital Experience - Self-Service. In this role, you set and execute the vision of Humana.com self-service digital experiences in alignment to enterprise goals and priorities. Accessibility and simplicity of digital experience is paramount in influencing positive business goals such as shopping, retention, and member satisfaction. You will be expected to move forward the digital vision of meeting customers where they are and solving their needs by providing simple, accessible, and seamless ability to shift channels to manage their needs. This position calls for a leader with deep knowledge of digital experience levers and connection to business results, persuasiveness through logic and data, and knowledge of how to inspire product culture and groom talent.The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 30-40 associates with at least three direct reports. This position can be located anywhere within the lower 48 states and does not require relocation. Responsibilities Leverage product management expertise to create simple, personalized, and omni-channel enabled digital experiences. Apply key strategies to serve Humana members needs by actively using digital experience. Build roadmaps to enhance Humana's core desktop and mobile web experiences. Spearhead digital channel contribution to goals by page optimization using A/B testing and analytic tools. Enhance and create a seamless guided onboarding experience for members. Reimagine and personalize MyHumana experience to increase self-service use. Simplify and personalize access to benefits and health care needs. Collaborate with key product, design, and engineering leaders across the organization. Recruit, hire, develop, and lead a high-performing team. Key Candidate Qualifications The ideal candidate will have extensive professional experience (typically 10 years) in a role focusing on product management, eCommerce, customer experience, strategic planning, and data management. This person will have a keen sense of good UX and visual design, with the ability to test strong hypotheses through A/B tests and insights through dashboards and analytics. He/she will have a strong understanding of the digital platform ecosystems and a passion for new innovations and changing customer habits. This individual will be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team. In addition to the above, the following technical qualifications and personal attributes are also sought: MBA, or MS or BS in a Technology field and 15 yrs. of experience. Proven experience overseeing all elements of the product development lifecycle for multi-screen and digital interfaces. Demonstrated skill in blending technical knowledge and enterprise product experience. Ability to leverage customer insights, feedback, financials, compliance, and risk data to define product features. Experience with cloud-based eCommerce and customer experience platforms. Strong analytic, organization, and problem-solving skills. Excellent oral and written communications skills. Highly collaborative mindset and excellent relationship-building skills. Current or recent experience in a large, highly matrixed company. Demonstrated success of driving results through OKR management. Strong understanding of business strategy. Work experience in omni-channel customer experience, analytics, and customer journey. Experience managing partner relationships. Healthcare industry experience is preferred. This is a remote position. Scheduled Weekly Hours: 40 Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. #J-18808-Ljbffr

Created: 2025-02-05