Desktop Team Lead

CompuCom Desktop Team Lead in Jersey City, New Jersey Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Team Lead to join our team. Responsibilities: Provides day-to-day technical support to employees for internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures, and troubleshoots desktop systems, workstations, servers, and networks. Leads others and works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives and communicates to team instructions on routine work, and detailed instructions on new assignments. Administrative management duties of personnel may include time and record keeping, compliance review, overseeing work assignments, scheduling of the team. Leads the team as they interact with customers through phone calls, live chat, and email, using ticketing software. Provides and receives ongoing feedback, implementing resolutive actions. Fosters career development by delivering actionable feedback on individual performance in 1:1 meetings, assigning achievable goals and projects, and coaching accordingly. Creates and shares Operational goals, performance standards, and KPIs with the teams to properly align to the Mission, Vision, and Values. Identifies trends and opportunities for improvement within the company. Minimum Requirements: Bachelor's degree preferred or equivalent experience in Computer Science or Information Technology from a technical school. Minimum 4 years experience in a related field. Desktop and/or Infrastructure support experience. Experience analyzing, managing, expediting, and resolving issues with timely customer follow-up. Account Specific Training or Certification preferred. Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred. HP Printer Basics + Printers as assigned preferred. Lexmark Printer Basics + Printers as assigned preferred. Apple MAC Certifications as assigned preferred. Microsoft Certification Program Cert (Ex. MTA) preferred. CompTIA Server+ preferred. 1 or more OEM Server (as assigned) preferred. CompTIA Network+ preferred. Cisco CCT Router & Switching preferred. 1 Advanced CompTIA Cert (Sec+, CySA+, Cloud+) preferred. Ability to install and configure complex software applications and to provide support for upgrades and enhancements. Technical writing. Coding/programming. Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet position objectives. Proven ability to multitask effectively while maintaining high quality. Ability to work independently and as part of a team in a dynamic environment. Ability to effectively direct the work of others. Must display patience and understanding when dealing with difficult customers (both internal and external) and must be able to resolve difficult interactions effectively. Must possess a commitment to providing exceptional customer service. Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required. Working knowledge of the Microsoft Office application suite including MS Outlook. Our benefits include: Basic Life/AD&D Employee Assistance Program Paid Holidays Paid Time Off 401(k) Discounts Life/Disability Plans CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law. #J-18808-Ljbffr

Created: 2025-02-04