Account Specialist II

Account Specialist II manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service. Principal Responsibilities: * Contributes to the development of sales forecasts and targets. * Assists with managing inventories, orders, and related transactions for assigned customers and territories. * Maintains knowledge of all contractual and regulatory requirements of the customers. * Verifies and posts details of business transactions to spreadsheets and databases. * Investigates and resolves customer complaints and/or issues in an urgent manner. * Reconciles report discrepancies and problems. * Inputs customer and sales data into processing system according to company procedures. * Reviews, balances, interprets, and corrects computer reports and submits to management upon request. * Assists customers and other staff by answering questions related to accounts, procedures, and services. * Monitor inventories in yards and may be responsible for Alliance customers as assigned. * Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers. * Reviews all quotes and orders to ensure accuracy and timely submission. * Monitors transactions to ensure compliance with both company and industry procedures and regulations. * Ensures all proper paperwork is filed in customer folders to meet department policy. * Participates in the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers. * May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate * May be required to attend customer service events and field calls with limited overnight travel * Participates and contributes to company safety program. * Performs other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Created: 2025-02-02