Wellness Clerk

Job Title: Wellness Clerk Department: Wellness Reports To: Wellness Manager FLSA Status: Non-Exempt Summary Wellness Clerk provides exceptional customer service and contributes to a positive and collaborative team environment. Stock, rotate, and face Wellness products. Essential Duties and Responsibilities General Requirements: * Engages the customer in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience. * Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on the needs and conditions of the department. * Represents company values. Works cooperatively and positively with fellow team members. * Gives and receives feedback in a constructive manner demonstrating the company's Speak Up culture. * Conserves company resources. Works in a manner consistent with the company mission, vision values, and sustainability program. * Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, and maintains equipment. Inform Store Ops or department management of any problems. * Observe all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities. Position Responsibilities: * Prepares the Wellness department for store opening and closing. * Receives and unloads merchandise; checks quality, count, and condition. Communicates any issues to management and the merchandising team. * Stock, rotate, and face products with attention to product quality and expiration dates. * Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items. * Completes customer special orders thoroughly and provides follow-through as needed. * Maintains accurate pricing and signage that meets merchandising standards. * Understands and complies with specific shift guidelines, tasks, and responsibilities. * Maintains cleanliness, organization, and rotation of all areas, products, and supplies. * Handles damaged and spoiled products according to company policy. * Maintains awareness of current ads, promotions, holidays, and events. * Demonstrates familiarity with products in the department, with a willingness to continue learning. * Notifies the department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security, or any other situation that may hurt the store. * Performs other tasks and duties as assigned. This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary. Customer Service Skills Engages the customer in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience. Education and/or Experience * Previous customer service, food service, retail, or grocery experience preferred. * Knowledge of Wellness preferred. Language Skills Basic ability to read and interpret documents required. Mathematical Skills Basic math and computation skills are required. Reasoning Ability Skills to read, understand, and follow through on verbal and written instructions. Skills to exercise good judgment at all times. Knowledge of English This is a customer service-driven position. Should have the ability to speak, read, and understand English. Physical Demands This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout the shift. Sitting is seldom required. Up to occasionally, dependent on location, required to climb stairs, step stools, and /or ladders. Continuously required to: lift and carry 1-10 pounds; use arms, hands, and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder. Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist. Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat. This position may require to use of the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment. Work Environment Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Created: 2025-02-01