Supervisor, Installation & Repair

Description:Clearwave Fiber prioritizes and serves our customers, communities, and fellow associates. We are here to build something great and fulfill our purpose of empowering people and communities to connect and thrive. We are looking for our Supervisor of Installation and Repair in the St. Louis Metro are a to take ownership, embrace the challenge to find a way to make things easier, while delivering a consistently great customer experience! Responsible for supervision of all duties performed inside of your market area. Performs quality assessment of all plant types as needed and manages work activities related to installations, preventive maintenance, splicing, troubleshooting, and repairs. Schedules team members and contract resources to ensure troubles, service orders, and plant issues are worked in a timely manner. Responsible for leadership, administrative duties, and direction for day-to-day performance while maintaining a high level of professionalism and cooperation between different departments and work areas. This ideal candidate motivates, supports, coaches, and performance manages associates for best-in-class results. Duties & Responsibilities: Recommends strategic plans to accommodate corporate goals. Directs the installation and repair of services for customers to include voice, video and high-speed data services. Performs quality control assessment of all installation and repair, splicing, drop services, and maintenance activates. Sets goals for the operation teams to ensure that the company can achieve its overall objectives. Acts as a coordination point between sales and operations leadership. Initiates and directs plans to motivate employees to achieve goals, strive for maximum efficiency and to go beyond what is expected. Reviews service order activity and performs trouble ticket analysis. Assists in testing of fiber, coaxial, and copper cables; uses various fault locating equipment to isolate source of trouble or complaint, including forward and reverse testing of HFC plant. Addresses employee and customer complaints and problems immediately. Reports or escalates issues to appropriate level of management as required. Reads and interprets staking sheets and cable design schematics in order to provide as-built information back to design engineers when variances are identified. Verifies information on repair orders and service orders; advises appropriate employees of any needed corrections or changes in information. Oversees all activities across departments and personnel levels to ensure integrity of budget, schedule, and technical performance of employees. Ensures excellent customer experience for all customers, both internal and external, by coordinating departments to operate as a team. Communicates to ensure that information, company goals, objectives, and performance are transferred in a timely manner to all levels of personnel. Supports team in embracing company initiatives and direction by providing a unified front with managerial decisions and modeling behaviors expected of the team. Prepares and delivers periodic operational reports depicting achieved service levels. Performs skills assessment of all assigned employees, and recommends training as required. Inspects department vehicles to ensure they are kept in a clean, orderly, well-stocked fashion. Reviews monitoring data to ensure safe operation and compliance with Company policies. Completes necessary paperwork for maintenance or repairs to vehicle. Analyzes and resolves problems, or assists employees in solving problems. Works with team to identify and implement customer or colleague experience improvement activities and process improvements. Supports and enforces company policies and directives. Recommends or initiates personnel actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc. Responsible for timely performance evaluation of employees based upon measurable objective criteria. Responsible for training and development of all employees assigned. Communicates with other departments to ensure trouble and service orders are worked in a timely manner. Travels between all Clearwave Fiber Markets as needed to support the business Performs other related duties as assigned to ensure effective operation of the department and the Company Requirements:Minimum Qualifications: Bachelor's degree in related field or work equivalent experience Minimum 5 years' experience in the telecommunications industry Must be familiar with the methods and procedures used to install and repair voice, video, and high speed data over copper, HFC, GPON, and Fiber to the Home infrastructure Working knowledge of AC/DC theory as it applies to telecommunications Understanding of Company construction standards and specifications Must be willing to learn new material and be able to teach other employees as needed Relies on extensive experience and judgment to plan and accomplish goals Ability to communicate clearly with written and verbal correspondence as needed Excellent time management skills Ability to maintain confidentiality Excellent organizational skills Ability to work in a team environment Self-motivated and results-oriented while working with minimal supervision Must possess working knowledge of MS Office suite products (Word, Excel and PowerPoint) Valid driver's license and clean driving record Must be able to work flexible hours including nights, weekends & holidays Benefits: Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as: Lucrative bonus plan Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid Time Off 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation) Employee Assistance Plan Employee Referral Plan Additional Perks Free services, if living within service area Tuition reimbursement - Clearwave Fiber encourages staff members to pursue ongoing education and gain industry certifications LinkedIn Learning Associate recognition program Advancement opportunities Collaborative work environment Our Core Values: Purpose - We are about more than ourselves. Ownership - We are owners. Courage - We embrace challenge. Resourcefulness - We find a way. Simplicity - We focus on what matters. About Us: Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity. Pre-hire Assurance: Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us. Equal Opportunity Employer: Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace. PIfd17f51d3ed8-25826-36575389

Created: 2025-02-01