Entitlement Specialist - Supported Housing Cortelyou

Career Opportunities with Brooklyn Bureau of Community Service (inc) A great place to work. Hours: Full Time - 35 hours per week Monday - Friday - Ability to work 12:00 pm - 8:00 pm, twice a week (Schedule TBD) Salary Range: $45,000 - $47,000 Reports to: Assistant Program Director About the Program: Founded in 1866, Brooklyn Community Services (BCS) empowers children and families to reach their full potential, strengthen families, and foster self-sufficiency in adults. With programs in 40 locations, BCS serves more than 20,000 individuals a year. Cortelyou Program: Cortelyou is a 46 unit supportive housing program located in Flatbush Brooklyn, specially servicing young adults 18-25 years old with Serious and Persistent Mental Illness and a chronic history of being unhoused. Most of the young adults living at Cortelyou are members of the LGBTQ+ community. The Program offers a safe environment and supportive services to help our young adults move towards long term stability. Position Summary: Under the general guidance of the Assistant Program Director, the Entitlements Specialist will determine tenants' eligibility for financial programs that might provide coverage for personal and healthcare needs, including Medicaid; Affordable Connectivity and Energy Affordable Program, Life Line, pantries, and other community resources. The primary responsibility will be working with Cortelyou's staff to assist in securing government benefits for eligible clients. Responsibilities: Provide consistent high-quality program services in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Input, retrieve, and manage data in the agency's electronic health record system (Apricot) and the city's data system (TMS). Assist clients in obtaining and maintaining all government benefits and services for which they are potentially eligible. Guide clients in applying for entitlements, including reminder calls for recertification and using existing technology/websites/apps. Conduct follow-up for outcomes. Assist clients in obtaining documentation such as birth certificates and social security cards. Provide individual counseling to participants around benefits-related issues. Submit weekly and monthly reports to the Assistant Director. Coordinate with external providers for presentations and outreach services. Attend trainings as required. Support advocacy efforts at Cortelyou Supportive Housing Program. Establish and maintain relationships with community leaders and organizations. Provide support services to clients in their apartments or in the BCS office. Assist in resolving tenant issues and disputes. Perform other tasks as required. Qualifications Required: Associate degree or strong record of relevant experience. Knowledge of Government Assistance Programs. Previous work experience in a social service agency or non-profit organization. Interest in working with underserved populations. Strong communication and organizational skills; great attention to detail. Ability to troubleshoot complex issues regarding the application process for governmental benefits. Proven ability to work with a range of people from diverse backgrounds and circumstances. Maintain client and staff confidentiality. Ability to work until 8 pm, twice a week. Bilingual skills in Spanish a plus. Familiarity with electronic data records systems. BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. #J-18808-Ljbffr

Created: 2025-02-01