Senior Application Engineer

Senior Application Engineer Location: WM USA - 37 Upton DriveSalary: Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and moreWebsite: Group: We're currently seeking a Senior Application Engineer to join our team. You'll join a dynamic team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers, and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make a difference. At Watson Marlow Fluid Technology Solutions, you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. We offer a full induction with training and ongoing support for all our systems and products. Along with this, you'll gain access to SSE academy where you can upskill and develop at your own pace. Watson Marlow Fluid Technology Solutions is an SSE PLC Group company ( SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets. This role will focus on: The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, and supporting the documentation needs of our validated customers. Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTG product selection. Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. Training: Assist in providing product training to customers and sales engineers. Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping, and accounting for seamless customer order management. Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production. Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment. Lead Handling: Collect clear and useful customer and application data for sales inquiries. Frequent telephone and written contact with customers, sales team, and factory personnel. Field Service: Provide field support for installed equipment. Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures. Utilize experience to assist in cross-functional company-wide continual improvement projects. Provide technical guidance to the less experienced engineers within the team. Other: Assist with other tasks as delegated by the Engineering Services Manager. To be successful in this role, you will need: Hands-on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. Proven ability to resolve problems independently and take appropriate action in a timely manner. Exceptional oral and written communication skills required to communicate with internal and external resources. Proficient in Windows applications and Microsoft Office programs. Functional knowledge of Enterprise Resource Planning (ERP) software. Experience: 7+ years related product and market experience. Bachelor's degree required. Behaviours: Team-oriented, well organized and detail-oriented. Flexible and adaptable to a fast-paced environment. Quickly learns and achieves proficiency in new software applications as needed. Closing date: INSERT CLOSING DATE As a growing and ambitious organization with a presence in over 60 global locations, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. About Watson-Marlow Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. #J-18808-Ljbffr

Created: 2025-02-01