Sr IT Technician, IT Technician IV

Responsibilities & Qualifications RESPONSIBILITIES Provide senior systems administrators and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. Responsible for daily operations and health of the DFC infrastructure. Ensure the availability of the DFC network and all systems and services. Manage all virtual servers, physical servers, enterprise storage, file and server backups, network switches, routers, firewalls, telecom closets, DFC datacenter. Support and resolve escalation of tickets that cannot be resolved at the Tier I level as well as requests that require advanced knowledge or access using a combination of prior technical knowledge among team members via mentoring and cross-training. In addition, team members are expected to research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others. Tickets shall be maintained and updated with correct status and notes to fully document all actions taken to resolve issues. Tickets shall be resolved and closed within specified SLA timeframes. As needed, engage external vendors to initiate support tickets, act as a main POC, and maintain consistent communication and troubleshooting efforts until resolution of problems. DFCNet shall be monitored for system anomalies, errors, and failures and all system alerts shall be investigated and a response must be provided to OIT management within the specified timeframe. Certificate Management for internally generated PKI and 3rd party issued certificates. Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others. Maintain complete, accurate and up-to-date documentation on all network applications and systems. Documentation types include Visio, Word, Excel and others to provide detailed views of traffic and data flows. REQUIRED QUALIFICATIONS Masters/Ph.D. in a relevant field and 10+ years relevant experience or Bachelor's in a relevant field and 12+ years relevant experience or 14+ relevant experience. 5+ years of experience in providing patching and vulnerability management and other security services for cloud hosted services. Experienced in Systems Administration of a complex network (Nutanix SAN, HP NAS). Proficient at PowerShell scripting. Experienced in utilizing ServiceNow ITSM tool to track and resolve incidents, service requests, and changes. Experienced in providing Active Directory Support, account management, GPO management. Familiar with Azure Active Directory. Must be a US Citizen. Must successfully obtain a Public Trust. Overview We are seeking a Sr IT Technician, IT Technician IV to join our team supporting the Development Finance Corporation CFESS IT Operations in Washington, DC. The OIT's IT Operations team (ITOPS) maintains and manages DFC's network infrastructure systems, Data Center, IT networks and telecom circuits, switches, routers, firewalls, wireless Page access points, Network Access Controls (NAC), and end-user devices. This Division is also responsible for delivering and managing Windows/Linux desktop and server operating systems (OS), Azure Virtual desktop, Zscaler, Nutanix, Microsoft Office 365, Cisco and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution for all IT services, computing platforms, and wireless devices to a large remote workforce. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at Apply now to explore jobs with us! Additional Job Information PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: 1100 New York Ave NW, Washington, DC 20527 Type of environment: Varies Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% WORK AUTHORIZATION/SECURITY CLEARANCE Must be a US Citizen. Must successfully obtain a Public Trust. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance. #J-18808-Ljbffr

Created: 2025-02-01