Laboratory Solution Specialist

Overview The Lab Solution Center serves as the primary contact for customer, clients, and patients of the Fairview laboratory system. LSC Specialists are the first line in providing callers with the necessary information for patient care. The Lab Solution Center is a fast-growing department that primarily supports Outreach (outpatient) work from clinics, long term care facilities, and physician offices who contract Fairview laboratories to complete their laboratory testing needs. This position is a fulltime 1.0 opportunity with weekday hours from 8:00am - 4:30pm and weekend hours from 6:00am - 2:30pm. The weekend rotation is every 4th weekend. Each employee is subject to work 1-2 holidays per year dependent on department staffing. Responsibilities Job Description Job Expectations: Call Center: Answer all incoming phone calls with a goal of caller satisfaction. Make outbound phone calls to patients, clients, and performing laboratories. Represent the department in a positive manner on the telephone. Provide prompt, accurate resolution to customer and client requests. Assist mobile phlebotomy team with correct information needed to complete their work. Accommodate requests for results from clients. Schedule courier services for specimen pickups for clients. Deescalate issues that callers may have. Additional Department Tasks: Exhibit the ability to multitask, prioritize, organize, critically think, and make decisions. Receive payments for client accounts. Schedule patient appointments for limited clients. Register patients and place orders in our Electronic Health Record system. Function efficiently in several computer programs simultaneously. Perform routine office procedures such as maintaining files, operating fax machines, obtaining patient billing information, and sorting and distributing mail. Communicate with system lab staff and customers as needed. Create and send out test kits to patients as needed. Maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards. Comply and promote laboratory safety and infection control policies to ensure a safe work environment. Review, follow, and understand established laboratory quality assurance and procedures. Participate in the overall operations of the department. Actively participate in creating and implementing improvements. Perform other responsibilities as needed/assigned. Qualifications Required Education High School graduate or equivalent. Preferred Experience Healthcare industry experience. Customer service industry experience. License/Certification/Registration CMA/MA Additional Requirements Current knowledge of or ability to learn medical terminology. Computer literacy. Applicants must be proficient at typing quickly and accurately to enter customer data or take notes, as well as send emails. Demonstrate excellent customer service skills such as active listening, empathy, and effective communication. EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Benefits Information Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. #J-18808-Ljbffr

Created: 2025-02-01