VP, Payment and Fraud Risk Management

VP, Payment and Fraud Risk Management ID 2024-23163 Category Risk Management Position Type Full Time Location US-CA-Pleasanton About Blackhawk Network: Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: Blackhawk's vision is to create meaningful connections between global consumers and brands, leveraging innovative payment technology. The world leader in store value payments for gifting is extending that leadership to other payment solutions including employee reward and recognition, consumer promotions, digital wallets, digital payments, and alternative acceptance tenders. As we expand our payment platform into new markets and new use cases, the risk typology evolves and staying abreast of emerging vulnerabilities across our payment ecosystem is a strategic imperative for profitable growth. Blackhawk payments includes card issuing, acquiring, physical and digital card distribution, merchandising, funds transfers, digital wallet services, crypto redemption, retail cash load, eGift, eCommerce enablement, and extensive API services for broad partner enablement. We use a variety of risk mitigation technologies to reduce fraud and loss exposure across our platform and on behalf of our global partners. The head of payment risk management will report to the chief product officer and lead a cross functional organization dedicated to profitably growing the Blackhawk payment network. Responsibilities: Critical for this role will be to define and operationalize risk management frameworks across our global platforms, as well as embed a commercially oriented, risk management culture into BHN products, services, and business units. Key activities will include: Establishing an advisory & consulting practice to proactively assess vulnerabilities and mitigate risk exposure related to current and new business or services. Defining policies, corporate KPI's and targets for acceptable loss ratios, in alignment with industry best practice and business objectives. Minimizing user friction for regulatory compliance and risk mitigation. Optimizing risk operations inclusive of chargebacks, incident investigations, step up reviews and client servicing. Defining requirements for proper risk tooling, monitoring, data analytics and industry partnerships. Establishing protocols and processes to rapidly respond to immediate or evolving risk events. Adding experienced and effective risk management professionals to our risk team. Qualifications: 12 or more years of work experience with a bachelor's degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Advanced knowledge, skill and understanding in applying risk management practices specifically as it relates risk taxonomies, risk appetite, risk assessment, scoring, mitigation, acceptance Experience in building high performing teams or leading organizations of 100+ staff. Experience in the payments industry and financial services, payment products and services, and of wider economic / competitive landscape Excellent interpersonal, presentation, communication, and facilitation skills, plus ability to work independently and effectively in a continually changing environment Clear thinker with strong technical and data analysis skills and problem-solving skills Proven ability to develop strong relationships and work with all organizational levels Experience in identifying, assessing, managing, and reporting risks Benefits: Salary Range for California Residents Only: $214,280.00 to $300,000.00 Salary Range for Illinois Residents Only: $180,210.00 to $252,300.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Created: 2025-02-01