In Room Dining & Amenity Runner

In Room Dining & Amenity Runner - Denver, Colorado Applications open until 02/19/2025 or until filled. Position requires weekend availability. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, we empower and support you to craft memorable experiences for both guests and fellow associates. At Sage, our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies, with a dynamic and progressive culture that is value-oriented and customer service-driven. The Denver Marriott Tech Center boasts 605 guest rooms, more than 49,000 square feet of meeting space, and a charming local Beer Garden. Situated in the heart of the Denver Tech Center, it offers convenient access to the light rail, connecting you directly to Downtown Denver, and is close to premier attractions in the area. We embrace uniqueness, not just in the experiences we offer guests, but also in how we treat our team members. Authenticity is ingrained in our identity. Together, we foster a community built on integrity, respect, innovation, and togetherness. Apply today; we hope you consider joining us at the Denver Marriott Tech Center! You Belong Here. Job Overview This is a hybrid role that will encompass IRD delivery and busser responsibilities. Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites, as well as bussing restaurant tables as needed while ensuring quality service, guest satisfaction, and the achievement/maintenance of company standards and profit maximization. Responsibilities Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures, and policies as prescribed by company standards. Conduct floor sweeps and retrieve all food and beverage trays to maintain established sanitation guidelines. Set-up and deliver all VIP amenities. Service all hospitality suites in accordance with BEO and established policy and procedures. Complete all shift sidework as outlined in the hotel's operating policies and procedures. Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Bussing tables in the restaurant as needed. Assisting with delivering amenities to guest rooms such as towels, coffee, shampoo, etc. Qualifications Education/Formal Training High school education or equivalent. Experience Previous experience in a similar position of 3 months or longer. Knowledge/Skills Must have basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have the vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling, and carrying up to 50 lbs, including serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift. Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing during preparation, service hours, or expediting. Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have excellent vision to ensure that products are prepared appropriately. Must have moderate comprehension and literacy to read use records and all special requests. Must be able to perform multiple tasks at one time, follow verbal and written instructions, and communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Physically strenuous - prolonged standing, walking, lifting, and carrying throughout the entire shift in an indoor environment. Full Time Associates Eligible to participate in the Company's 401(k) program with employer matching. Employee Assistance Program. Marriott and Sage Hotels and Restaurant Discounts Worldwide. #J-18808-Ljbffr

Created: 2025-02-01