Digital Experience Manager

NYMBUS is looking for a Digital Experience Manager in Newark, NJ.This local job opportunity with ID 3040906207 is live since 2025-01-19 01:51:02. A company is looking for a Digital Experience Center Manager to oversee operations for a multi-tenant contact center. Key Responsibilities Build and maintain strong relationships with multiple tenants and address their individual needs. Oversee contact center workflows, optimize scheduling, and enhance operational efficiency. Analyze contact center metrics to identify trends and drive improvements. Required Qualifications Proven experience in managing a multi-tenant contact center or similar environment. Strong understanding of contact center operations, workflows, and technology platforms. Demonstrated ability to analyze data and implement changes effectively. Experience with SLA and KPI management in a fast-paced, client-facing role. Familiarity with regulatory compliance and risk management processes. #J-18808-Ljbffr

Created: 2025-02-01