Call Center- Bilingual- Patient Access Specialist

Be a part of driving healthy change in our communities About the Position The Patient Access Representative interacts with callers/patients by phone and other means of communication, to schedule appointments, provide information, and deliver an amazing contact experience. This is a call center role. About Legacy Community Health Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests and HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information. Our roots began in 1981 as the Montrose Clinic, specializing in HIV education, testing, and treatment. Since then, the agency has expanded to over 50 clinics in Houston, one in Baytown, three in Beaumont, and one in Deer Park, with extensive services that include adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision, and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities. Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret, and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks, and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry, and mouse navigation skills. Working knowledge of MS Windows, Email, online/electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology. Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism. Benefits Medical, Dental, and Vision insurance Long-Term Disability insurance Life insurance and AD&D 403(b) retirement plan Employee Assistance Plan Subsidized gym membership 24-hour travel assistance Paid Time Off PTO Exchange Program Company holidays (9 days + 1 floating day) Bereavement Leave And more Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace. Apply today. Our short application process takes less than 3 minutes on your phone, tablet, or computer. #J-18808-Ljbffr

Created: 2025-02-01