Lead Server

A Jeremiah's Italian Ice Lead Server represents the face of Jeremiah's and is responsible for leading their shift by assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest. A Lead Server may be responsible for opening/closing the store, counting registers and ensuring their shift runs smoothly. What will you do? Take guests' orders with a friendly smile. Exhibit the desire to work on a team and embrace a collaborative work environment. Maintain respectful relationships with co-workers, refraining from gossip. Create flavorful experiences for each guest according to five-star service. Answer questions - accurately and politely. Serve all guests efficiently while maintaining superior five-star service. Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad. Serve Jeremiah's products that consistently exceed expectations in image and quality. Demonstrate impeccable product knowledge. Perform opening and closing responsibilities. Offer suggestions and guidance to guests pertaining to our menu and services. Prepare all Jeremiah's Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor. Maintain a unit that is both so fresh and so clean. Order product, stock and organize the store for maximum efficiency. Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge. Handle cash and other forms of payment. Count drawers at open/close. Ensure side work is complete. Ensure the work environment is safe, secure and healthy by following sanitation standards and procedures, complying with legal regulations, maintaining the patio, walkways and parking lot. #J-18808-Ljbffr

Created: 2025-02-01