Customer Care Specialist

Company Information:Since 1964, we have been the world's largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do!), you've probably seen and maybe purchased our fudge. Since our fudge is always made fresh in each retail store (and sold under the retailer's own name), we are the best kept secret in retail confectionary. With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services. Our company culture fosters growth and is centered around our five fundamental values: Honesty and Integrity, Responsibility and Accountability, A Positive Will-Do Attitude, Commitment to Self-Improvement, & Respect for Others. If you possess a strong work ethic, enjoy a vibrant work environment, and have a fondness for indulging in the finest fudge worldwide, this position could be an ideal fit for you.Job Summary:We are currently seeking a Customer Care Specialist Coordinator to add to our exceptional team. This role handles all order fulfillment and logistics needs for our customers with a very high level of quality and ease. Their role is to provide a high-quality experience for our customers, managing all activities related to customer orders including order entry, backorders, returns, credits, and invoicing. Additionally, they coordinate the transportation of orders to ensure prompt and proper movement of shipments including selection and working with the shipping carrier, selecting the proper shipping locations, making sure the shipment is set up properly, and handling all freight claims. They all review all shipping costs to ensure they are at their best rates and coordinate with the internal warehouse to ensure all shipments go out on time.Responsibilities:Process all inbound customer fulfillment & logistics inquiries including order taking, customer logistics needs, product inquiries, billing dispensaries, payment processing, and general customer inquiries. Obtain excellent company and product knowledge to be able to provide extraordinary customer support.Handle freight logistics including assigning proper shipping methods to all orders, follow customer routing instructions, actively look for freight cost saving opportunities, and manage carrier freight claims. Contact outside logistics groups for BOL's, shipping labels, and tracking orders.Customer account administration as it relates to invoicing, reconciliation of carrier freight bills, contacting carrier for necessary credits, maintaining customer records in ERP system, and following department procedures to ensure orders and concerns are resolved in a timely manner.Build strong customer relationships within assigned territory to provide account knowledge internally as well as support our external sales representatives.Process Purchase Orders and coordinate customer drop shipment orders with authorized Vendors for Specialized Products.Partner with Business Development Specialists & Customer Success Advisors starting with the on-boarding process of new customers to help ensure Calico meets or exceeds customers' expectations. Communicate with Sales on order pattern issues and additional customer support needed.Communicate Calico's ongoing plan/strategy in support of the business including outbound calls.Qualifications:High School Diploma or GED equivalentExperience working with a service focused organizationStrong work ethic and willingness to go the extra mileExcellent verbal and written communication skillsAbility to work in a teamExcellent organizational skillsAs an integral member of our team, you will enjoy a comprehensive benefits program that includes:Competitive SalaryPaid Time Off Plan and Paid HolidaysHealth (Medical) InsuranceCompany Paid Long Term Disability InsuranceFlexible Spending Accounts (FSA) for Health and/or Dependent Care ExpensesLength of Service AwardsEmployee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being).401(k) PlanDental InsuranceVision InsuranceLife/AD&D InsuranceDisability InsuranceWhat makes Calico different from other companies? Ice Cream Fridays during fair weather months On-Site Gym including free fitness classes and personal training with a professional trainer Flu Shot Clinic held annually on-site Birthday & Holiday Celebrations held to foster fun and team interaction Employee Appreciation Events with great food, fun and team building for all team members and their families Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open Employee Referral Program rewards employees for referring qualified new hires to Calico And, of course...Plenty of the Best Fudge You've Ever Tasted! Want to make your world a little sweeter? Come join the Calico Cottage, Inc. team!Job Type: Full-time/HourlyWork Location: Amityville, NYTravel: Attend 1 tradeshow annually and/or accompany a Sales Rep on Customer Visits as deemed appropriate.Salary: $21.50 - $24.00/HourCalico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2025-01-31