Customer Service Specialist

Description Home Search Jobs Job Description Customer Service SpecialistContract: Chandler, Arizona, USSalary Range: 22.00 - 24.00 | Per HourJob Code: 358117End Date: 2025-02-26 Days Left: 28 days, 2 hours leftApply Note: The position is Hybrid Position Details: Position: Customer Service Specialist 1 Industry: Banking/Financial ServicesJob duration: 6 Months (Possible Extension)Location: 2501 S Price Rd, Chandler, AZ 85286, ( Hybrid )Shift: Mon - Fri (10:30 AM - 07:00 PM)Description: Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service. This is a customer support team. The desired experience is an understanding of Wire transfers and compliance within a call center environment. Job Details: Inbound call center/occasional Outbound 40-60calls per day on average The types of calls that are received include Wire Compliance/ Customer service (USD, FX. Domestic, international. Calls are very RPT.)Supporting Wire fees, cases to check BNF, amending instructions, Fraud wires, complaints. Training is provided, 4 -6 weeks depending on system access and training process, shadow buddy for first days. Training ( practice scenarios, learn process, ect) return to shadow buddy and type for them and work the systems, later you will take the call and someone will be sitting with you watching. Before releasing you to be on your own, there will be a final assessment to ensure that you understand what we have been learning Job Requirement Wire transfers Customer service Customer support international trasfers Reach Out to a Recruiter Recruiter Email PhoneSakshi Gupta sakshi.gupta@ Apply Now

Created: 2025-01-30