Customer Relations Specialist

Job DescriptionAs a Customer Relations Specialist, you will be at the forefront of customer engagement efforts, ensuring compliance and retention through effective communication. Your role will involve answering inbound calls and text messages, assisting customers to stay compliant, and proactively reaching out via outbound calls, texts, and emails to support retention initiatives. This remote role offers the flexibility to work from the comfort of your home while being part of a friendly and supportive team. As a temp-to-hire position, we are looking for dedicated individuals with the potential to transition into permanent roles, contributing to our long-term success. Join us in delivering exceptional service and fostering lasting customer relationships!Candidates must live in Iowa to be considered.Work model:Remote9:00 AM - 6:00 PMWhat you will do: Respond to inbound calls and text messages, assisting customers to remain in complianceEngage with customers via outbound calls, text messages, and/or email to assist with retention effortsTrack and follow up on all promises to pay, payment plans, and settlements in a timely mannerOrganize and prioritize daily work to meet deadlinesComply with department guidelines and goals to ensure KPIs are metContribute to special projects and all other duties as directed by management What you will need to be successful: Minimum of 2 years experience in a customer service or sales roleAssociate degree or equivalent work experienceExcellent problem-solving, analytical, and listening skills with the ability to understand customer needs and achieve resolutionHigh-speed internet and dedicated workspace requiredBenefits overview: 401k Major health insurances Employee Stock Ownership Plan (ESOP) Click here for a complete list of benefits Interested and qualified candidates can contact Kaci Uhde at (515) 225-7000 kuhde@.

Created: 2025-01-30